Content listing in Explorer

Introduction

End users can view the content you've added to your Self Help segments in the Explorer component of Improved Self Help.

The content shown in Explorer depends on the segment being displayed to the end user, as determined by your segments' Visibility Rules. The content that is part of the default listing of the segment is displayed in the Explorer's content listing.

For example, consider you have a Self Help segment configured to show on the Home Page of your application. It contains only Flows starting from the Home Page. When an end user uses Improved Self Help on the Home Page, Explorer contains only these Flows.
Now consider you have another segment configured for the Terms and Conditions page, containing only some articles and links. When an end user uses Improved Self Help on the Terms and Conditions page, they see only the articles and links added to the second segment in Explorer.

Overview

Types of content in Explorer

The following table lists all the content types you can show in Explorer, and how an end user would view them.

Icon	Content Type	End-user experience
	Article
	Video
	Image
	PDF
	Link or Repository Link
	Flow

You can add or remove content from Explorer by editing the list of content in your Self Help segments. For more information, see Add or remove content from Explorer.

Troubleshooting

• Content is not showing in Explorer