Content not showing in Explorer
- 06 May 2025
- 3 Minutes To Read
- Print
- DarkLight
- PDF
Content not showing in Explorer
- Updated On 06 May 2025
- 3 Minutes To Read
- Print
- DarkLight
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
Issue
- You have added content to your Improved Self Help segment, but it does not display in Explorer when you try to access it on the application.
- Improved Self Help content is not displayed in the Development instance.
Probable Causes
- Content such as Flows, Videos, and Articles, may not show up in Explorer in the Production instance when the content,
- Is not a part of any Self Help segment.
- Does not have proper tags attached to it.
- Is segmented to not appear to certain users based on their user roles.
Debug:
You must tag your content with a tag or combination of tags that are present on the page. To check which tags are loading on a particular page, you can use Whatfix's debugging commands in your browser's Developer Tools. For more information, click the following accordion:
Identify tags loaded on a page
Use the following steps to get the debug logs:
Go to the page in your application where you want to get the loaded Tags.
Open your browser's Developer Tools.
Go to the Console tab.
Type _wfx_settings.debug_mode=true; and press Enter.
Info:
Here, you are setting the _wfx_settings.debug_mode variable to a true value, which instructs Whatfix to provide debug logs for Whatfix widgets whenever they load on a page.
- Type _wfx_refresh(); and press Enter.
Info:
The _wfx_refresh(); command reloads all Whatfix content and widgets that are supposed to load on the page.
After getting the debug logs, click IS is enabled : applying on top of base segment to expand its output.
Inside, there are objects containing the names of the Tags evaluated on that particular page.
Each object contains the following information:
- conditions: The conditions required for that Tag to load.
- flows: The count of content this Tag is attached to.
- name: The name of the Tag.
- type: The type of the Tag, that is, Page, Role, or Other Tag.
- If this is the first time you are setting up Improved Self Help, content may not show up in the Development and Production instances when the conditions given in Map Stages are incorrect.
Suggested Solutions
- Ensure that the content is part of a segment. Content is displayed in Explorer only if it is part of a Self Help segment.
- If you are using a role tag, ensure that all your content has at least one role tag.
- Check if the content is appropriately tagged.
- Ensure that the conditions given in Map Stages are correct. For more information, see How to add conditions in Map stages?
Check for the following criteria if you have a Smart Context enabled account.
- For static content such as Videos, Links, and Articles, each content must have the respective Page tag for it to display in Explorer on a particular page. Any content that is not tagged does not appear. For more information, see Add Page Tags and Role Tags to content.
- If the content needs to be part of Explorer across all segments, ensure that you are using a global tag.Note:
If your account has multiple Global tags, select the one with the highest value. For example, if the tags in your account are Global-Page, Global-Page_1, and Global-Page_2, content should be tagged with Global-Page_2. For more information on viewing the Global tags available in your account, see How can I view the Global tags created in my account?
- For in-app content such as Flows, if the content is not appearing in Explorer, check if there is a Role tag or a Page tag to be added, and sign on as that user to check. For more information, see Add Page Tags and Role Tags to content.
- If Smart Context is enabled on your account, then the location in which content is displayed is determined by where the content was created. For example, a Flow about Widgets does not appear in Explorer when opened on the Content page.
- Ensure that the Visibility Rules of the Page tags attached to the static content are correct for the content to appear in Explorer.
Note:
If the issue persists, contact support@whatfix.com.
Was this article helpful?