Dashboard

Issue When you try the Forgot Password option to reset your password, you don’t receive any email . Probable Causes The system might have delivered the email to your spam folder. Server or network issues might have delayed ...

Issue Unable to Unpublish or Archive content or widget from the Production stage on the Dashboard. Probable Causes Unstable network or internet connectivity issues can prevent you from using the options Unpublish or Archive conte...

Issue Unable to Publish conten t from the Ready to Production stage on your Guidance Dashboard. Probable Causes Unstable network or internet connectivity issues can prevent push to production f rom the Ready to Prod...

Issue When you try to publish content to production from the Whatfix dashboard, the process fails and you receive an email with the following error: Probable Causes Whatfix Dashboard Issue : In rare scenarios, Whatfix experiences a temporar...

Issue When you try to log in to the Whatfix Studio, you see the following error: When you to launch Preview mode and the Preview mode toggle does not appear on any page, Whatfix Studio displays an I nvalid/Expired session error mes...

Issue Cannot see the widgets/content created on the Whatfix Dashboard Probable Cause The Content section of the Dashboard displays content like Flows, Videos, PDF, and other static content along with Launchers, Smart Tip, and Beacon collection...

Issue You are unable to see the Widgets section on the Whatfix Dashboard. Probable Cause The Widget section is visible to users with the Content Manager or Account Manager role on the Whatfix Dashboard. Suggested Solution Ensure that yo...

Issue: Whatfix shows you the "Widget Limit Reached" error message when you try creating a widget. Probable Cause: Whatfix enables you to create as many as 75 widget segments for each widget and store them in your account. This is the default l...

Issue When you try to upload video files to the Whatfix Dashboard, Whatfix displays the following error message: Only videos of mp4 format are accepted . Probable Cause Whatfix only accepts videos in .mp4 format. If you try to upload files...

Issue When you try to upload a PDF file to the Whatfix Dashboard, Whatfix displays the following error message: Problem loading content. Check your internet connection and try again . Probable Causes You might see the error for the followi...

Issue Your account is locked and you are unable to log in to Whatfix. Probable Cause When you make multiple unsuccessful login attempts, Whatfix locks your account for your security. Suggested Solution To unlock your account, see ...

Issue The Publish changes button does not appear on the dashboard in the Ready stage. Probable Cause The Publish changes button is visible only if the Ready stage is empty. Suggested Solution Push all the widgets/content from ...

Issue The Push to production button does not appear on the dashboard in the Ready stage. Probable Cause The Push to production button is visible only to the Account Manager role on the Whatfix Dashboard. your title g...

Issue You are unable to delete content or widgets on the CLM dashboard. Probable Cause You cannot delete content or widgets in the Production stage. Content and widgets can only be deleted when they are in the Draft or Ready stages. Suggeste...

Issue: Whatfix shows you, "This domain is not supported for your enterprise" error message when you are trying to invite a user to your dashboard. Probable Cause: Whatfix invites can be sent only to those users who use the same domain. For exa...

Issue You are unable to download all the Whatfix content from the Dashboard. Probable Cause Currently, you can download only Flows from your Dashboard. Suggested Solution To download Whatfix content other than Flows from your Dashboard as ...

Issue Other users are not receiving the invitation to be added as users on your dashboard. Probable Cause Whatfix is configured to allow only upto 5 invites at a time. If you're trying to invite more than 5 users at once, the invitations fail ...

Issue When you try to move content or widgets across stages, the action fails and you see the following error message: Probable Cause Unstable network or internet connectivity issues prevent movement of content or widgets across stages. ...

Issue Unable to see the Drag and drop or the Browse option to upload a video, image, PDF, etc. to the Whatfix Dashboard. Probable Cause Drag and drop or Browse feature is not available for accounts with Self Hosted/ Export model . When yo...

Issue You have sent an invitation to a user from your Whatfix Dashboard, but they don't receive the registration email. Probable Cause The registration link may have been sent to the wrong email address, or sent to the Spam folder of your us...

Issue You are trying to move content/widgets across stages but their movement is disabled. Probable Cause When you move Whatfix content or widgets across stages, the content or widgets are disabled till the move is complete. For example, le...

Issue The + Add Icon button appears disabled or greyed out, preventing you from adding custom icons to Smart Tips, Beacons, or Launchers. Probable Causes No icons are added to the Icon Library. Your title goes here If there are no...

Issue You are unable to see the new icons added to the Icon Library in Studio. Probable Cause Icons added to the Icon Library are not automatically available in Studio. Suggested Solution After adding icons to the Icon Library, you must ...

Issue Exporting a SCORM package that contains flows with a specific tag (e.g., new dashboard) does not capture new flows on the dashboard. Probable Cause Incorrect Tags : The flows contain incorrect Tags, preventing inclusion in the export. ...

Issue You have created multiple pieces of content but are unable to find specific content in the search field of the Dashboard. Probable Cause Whatfix Dashboard search shows a mix of search results when you type in a keyword. For insta...

Issue When you try to access or perform actions on the Whatfix P roduct Dashboards (for example, Guidance Dashboard, Product Analytics Dashboard, or Mirror Dashboard), you see the following message: Probable Causes Changes in User R...