Mass Deploy Whatfix Extension using Jamf for the Safari Browser
- 06 Mar 2025
- 4 Minutes To Read
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Mass Deploy Whatfix Extension using Jamf for the Safari Browser
- Updated On 06 Mar 2025
- 4 Minutes To Read
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Jamf is a Mobile Device Management (MDM) system that is used to remotely manage apps on end user machines. Read this section to learn about how you can setup and manage Whatfix extensions on your end users’ devices.
Prerequisites
You must have an Apple Business Manager (ABM) account to enroll your end-user machines and procure licenses for the Whatfix extension.
You must have access to Jamf and integrate it with ABM to smoothly deploy the Whatfix extension for your end users.
Note:
Before you proceed, reach out to support@whatfix.com to get the following details:
Bundle Identifier.
The URL of the Whatfix Extension on the Apple Store.
Whatfix Extension Version. You can view the Version of the Whatfix extension from the Apple Store.
Configure and setup ABM and MDM tools.
Here are the steps to Configure and setup ABM and MDM tools:
Log in to Apple Business Manager.
Click Apps and Books.
Enter the URL of the Whatfix Extension in the search box.
Select the Whatfix Extension for which you want to purchase licences.
In the Assign to field, choose a location.
In the Quantity field, enter the number of licenses you want to purchase.
Click Get.
Verify the visibility of enrolled devices and procured application licenses in MDM tools.
Based on the type of device (MacOS or iOS) you want to install the Whatfix extension on, refer to the following sections:
How to install Whatfix extension on MacOS devices?
Use the following steps to deploy the Whatfix extension on computers:
Log in to Jamf Pro. You are logged in to the Jamf Dashboard page.
Click Computers.
In the Content Management section, click Mac Apps. This opens a new, unnamed configuration profile for you to define for Mac devices.
Click New to create a new configuration profile.
Select Mac App Store, and then click Next.
Click Enter Manually.
In the General tab, enter the Display Name.
Enter Version and Bundle Identifier provided by Whatfix.
Enter the App URL.
For the Distribution Method select Install Automatically from the dropdown.
Info:
Jamf enables you to configure additional details such as app updates and schedules. If you want to force app updates on your end user’s computer, select the Automatically force app updates check box:
Click Scope.
Click + Add.
Use the Add button to add all the target computers.
Click Done.
Info:
Added target computers appear as follows:
Click Save.
Open the Mac App that you just saved.
Click Edit.
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Click Managed distribution.
Select Assign Content Purchased in Volume.
Info:
When you select the Assign Content Purchased in Volume check box, the licenses that you’ve purchased from Apple Business Manager (ABM) are automatically assigned to the devices that you have added.
Click Save.
How to install Whatfix extension on iOS devices?
Use the following steps to deploy the Whatfix extension on iOS devices:
Log in to JAMF Pro. You are logged in to the JAMF Dashboard.
Click Devices.
In the Content Management section, click Mobile Device Apps. This opens a new, unnamed configuration profile for you to define for iOS devices.
Click New to create a new configuration profile.
Select App store app or apps purchased in volume option, and then click Next.
Click Enter Manually.
In the General tab, enter the Display Name.
Enter Version and Bundle Identifier provided by Whatfix.
Enter the App URL.
In the Distribution Method and select Install Automatically from the dropdown.
Click Scope.
Click the + Add button.
Use the Add button to add target devices, and then click Done.
If you have certain preferences, you can add them in the Preferences field in the App Configuration tab.
Click Save.
Open the iOS App that you just saved.
Click Edit.
Click Managed distribution.
Select Assign Content Purchased in Volume.
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Info:
When you select the Assign Content Purchased in Volume check box, the licenses that you’ve purchased from Apple Business Manager (ABM) are automatically assigned to the devices that you have added.
Click Save.
Troubleshooting
Unable to see Whatfix extensions in Mac Apps or Mobile Device Apps
You might face this issue if the MDM configurations are incorrect or application licenses have not been purchased. Perform the following steps to resolve this issue:
Configuration changes to Mac Apps in JAMF Pro are not applied to end-user machines
Configuration changes might take time to get applied to end-user machines. Perform the following steps to resolve this issue:
Remove the device from the scope in Mac Apps, save, refresh, and then re-add the device to the Scope.
Check the settings of the Update Inventory Policy on Computers. Make sure the devices are added to the Scope and the Recurring check-in option is selected.
The extension is unaffected even though a newer version is available
Application updates might take time to get applied to end-user machines. If the update fails, the updated version of the app must be deployed once again.
Create a new application with a newer version of the same app. This triggers an update of the application to the newer version. You might remove the older duplicate Mac App entry to clean up the Mac Apps page.
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