Disable Self Help Exit Feedback Pop-up

By default, Self Help displays an Exit Feedback Pop-up when end users click the close icon on the widget. The pop-up collects feedback about the end user’s experience with Self Help to help improve its overall effectiveness.

How is the Exit Feedback Pop-up triggered?

• The Exit Feedback Pop-up appears based on a scoring mechanism where end users earn points through interactions with Self Help. These interactions include searching, viewing content, submitting feedback, or repositioning the FAB icon on the screen.
• Once an end user reaches a certain score through these interactions, the Exit Feedback Pop-up appears when they click the close icon on the widget.
• Each end-user can see the Exit Feedback Pop-up up to three times unless they submit feedback. Once feedback is submitted, the Pop-up no longer appears.

However, you can disable the Exit Feedback Pop-up for your Self Help. When disabled, end users stop seeing the Pop-up, even if they have not reached the required score.

Use the following steps to disable the Self Help exit feedback pop-up:

5. Click Self Help.
   

6. Select the Disable Self Help exit feedback checkbox.
   

7. Click Add.
   

8. Enable the Disable Self Help exit feedback toggle.
   

9. Click Save.