Error: Email address does not belong to this enterprise

Updated On 05 Nov 2024
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Issue

When trying to log in to Studio to create content, you get the Email address does not belong to this enterprise error.

Probable Cause

You get the error if you're trying to log in to Studio from a device that is not connected to your enterprise account.

Suggested Solution

Before you login using SSO, ensure that you have logged in to your device from your enterprise or organization account. For more information, see Whatfix Single Sign On.

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If the issue persists, contact support@whatfix.com.

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Error: java.lang.Exception: 401: Server authentication required

Table Of Contents

Issue
Probable Cause
Suggested Solution

Changing your password will log you out immediately. Use the new password to log back in.

Current password

New password

Confirm password

First Name

First name must have atleast 2 characters. Numbers and special characters are not allowed.

Last Name

Last name must have atleast 1 characters. Numbers and special characters are not allowed.

New email

Enter a valid email

Re-enter your password

Enter a valid password

Your profile has been successfully updated.

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