FAQs: Security and Compliance

Yes, Whatfix enables you to show a warning message to your users when they visit a non-whitelisted domain from Whatfix. The warning message appears only if they use the See Live button from Whatfix Dashboard to visit the domain. ...

Whatfix has negligible impact on the performance of any web application due to the small size of the embed file and quick execution time. Performance of Whatfix content loads on an application based on the following two factors: Size of JavaS...

No, Whatfix does not use any third-party JavaScript, such as jQuery, and runs independently to avoid any potential conflicts.

First-party cookies are stored directly by the application or domain you visit. These cookies allow application owners to collect analytics data, remember language settings, and perform other useful functions that provide a good user experience. W...

Whatfix's Guidance Analytics tracks user interactions with your content and provides insights into the effectiveness of your content and widgets. Some of the metrics that are captured include: The number of times end users have viewed Whatfix ...

After onboarding, your Whatfix representative collaborates, discusses, and defines measurable goals and objectives with your team. Metrics to measure ROI A comprehensive set of metrics is tracked throughout the process to quantify the return on ...

Warning Message When repeated unsuccessful attempts are made to access an account, Whatfix locks the account for your security. You are warned about entering the wrong password when you are left with only 2 attempts to enter the right password. ...

Info You are never logged out of the Whatfix application due to inactivity for as long as you are logged in and your browser is kept open. A user is automatically logged out of Whatfix only during the following scenari...

Whatfix follows industry best practices to ensure content security, and maintain user privacy. your title goes here Any data about users, like usernames and more are considered Personally Identifiable Information (PII) ,...

Whatfix Studio supports content creation only on URLs that start with http or https protocols to ensure content security. This applies to the source URLs of Whatfix content, such as Flows, Beacons, Smart Tips, and Launchers. Note: ...

With Whatfix's Product Analytics, analyze your end users' journey, interactions with the elements on your application, time spent on your application, and drop in engagements. The following table lists the data captured by Product Analytics:

Whatfix continuously improves its product to meet users' needs and provide an exceptional experience. Here’s how Whatfix manages updates: Whatfix Releases Maintenance Releases Frequency : Daily Schedule : Monday to Friday Purpo...

Whatfix uses Security Information and Event Management (SIEM) tools to monitor and detect potential security incidents. Whatfix follows the ISO 27001 guidelines and has a formal incident management policy in place to ensure a structured response to...

Whatfix ensures smooth operations, even during challenges. Whatfix is well-equipped to manage disasters, respond quickly, and recover efficiently. For more information, refer to Business Continuity and Disaster Recovery Plan .