Flow

Issue When your end users click Flow, they are being directed to the following error page . Probable Cause The Flow ID doesn't include the required wfx-prefix. When a Flow ID is added without the wfx- prefix, it’s treated as a regular ...

Issue Flow launches as a slideshow in Self Help and Task List. Probable Cause When a Flow is tagged with a nolive tag, it launches as a slideshow when triggered from a Self Help or Task List. Suggested Solutions If you don't want a Flo...

Issue You attempted to open a linked Flow after completing another Flow, but it failed to open, displaying Error 1003 - Direct IP Access not allowed. Probable Cause This error occurs when the Flow is linked incorrectly, particularly when...

Issue You get an Access Denied error when trying to download Whatfix Flow as a Video , Link , PDF , or ODF file using the download link. Probable Causes You try to access the link without logging in to the Whatfix Dashboard. Witho...

Issue Flow couldn't detect the element for the next step while it is being played. Probable Causes Flow may have been created using the elements captured in a non-production (developer/UAT) environment, and an attempt is made to play the Flo...

Issue The Flow fails to work correctly when displayed to the end users. The following are some instances of a Flow breaking: The Flow fails to start. The Flow fails to move to the next step even after clicking on the element. The Flow Tool...

Issue Flow has failed because 'CSS Selector provided for the step failed to find the element.' Probable Causes Following are some potential cases where a Flow might fail because 'CSS Selector provided for the step failed to find the element.' ...

Issue The Flow might have failed if one of the steps is an automated step that didn’t complete . Probable Causes Following are some potential cases where a Flow might fail because the last step in the Flow, which is automated, does not...

Issue Flow has failed because 'Display rules provided for the step failed to find the element.' Probable Causes Following are some potential cases where a Flow might fail because 'Display rules provided for the step failed to find the element....

Issue Flow has failed because 'Element could not be found because some of the original properties of the element captured while creating the content have changed.' Probable Causes Following are some potential cases where a Flow might fail beca...

Issue Flow has failed because the 'Original element on which content was created seems to be missing during content play.' Probable Causes Following are some potential cases where a Flow might fail because 'Original element on which content wa...

Issue Flow has failed because 'Step is not created on the currently opened page.' Probable Causes Following are some potential cases where a Flow might fail because 'Step is not created on the currently opened page.' The element on which t...

Issue When you play a Flow, the steps of the Flow are skipped. The following are some instances of Flows skipping steps, The Flow skips a step and shows the next step. The Flow step skips to the last step and displays the end message. Pr...

Issue Tooltips of a Flow appear at random places and not on the selected element, or they don't display correctly, or flicker. Probable Causes Issues with flow tooltips are usually because of the following: The element may not have been se...

Issue You have customized your Flow tooltip with a specific theme, which displays correctly when you run it from Self Help. However, when you trigger the Flow using the URL embed option, the tooltip theme changes unexpectedly. Probable Cause...

Issue Optional steps give you the flexibility to skip certain steps that the user does not need to do. For example, if the user is already logged in to the application, optional steps to log in to the application are skipped. However, these option...

Issue You deleted a Flow by mistake, which needs to be recovered. Suggested Solution To recover a deleted Flow, you would need to have its unique Flow ID. Once you have the ID, contact support@whatfix.com if you wish to get a deleted Flow re...

Your title goes here This troubleshooting content is only applicable for accounts that have End-User Authentication enabled. Issue You’ve converted a Flow into a Slideshow and embedded it as a Link in Self Help . Consider ...

Issue When you edit an existing Flow on the Dashboard to black out sensitive information, the Black Out button is unresponsive. Probable Cause The Black Out button does not work in the regular edit view. Suggested Solution Edit the Flow ...

Issue When capturing an automated Flow, you might need to capture a value from a dropdown menu. Selecting a value in the dropdown menu often causes the menu to close before capturing the step. Probable Cause The issue occurs because the click ...

Issue When creating a Flow, selecting an item in a dropdown menu can be challenging. After expanding the menu, clicking + Step often causes the dropdown to close, preventing you from capturing the desired element. Suggested Solution Whatfix ...

Issue Flow steps do not appear correctly when using multi-select mode to select multiple similar elements within a single Flow step. Probable Causes During flow creation, an oversight while selecting multiple similar elements using multi-sel...

Issue In some applications, attempting to select an element using left-click may inadvertently trigger the element's action, such as navigating to a different page or submitting a record. This issue can prevent you from capturing other necessary s...