Blocker does not appear for my end users

Issue

You created a Blocker, but it’s not visible on your application.

Probable Causes

• The Blocker segment is not pushed to Production or the correct segment is not in Production.

• If you've pushed only the content and not the widget to Production.

• Incorrect Visibility Rule conditions are configured for the Blocker widget.

• If you have selected an incorrect UI element or a wrong CSS selector of the element for the Blocker.

Info:

Incorrect Visibility Rules that are commonly used:

• Adding URL Equals instead of Contains: When you use equals as a condition instead of contains, the Blocker is displayed only when the page's URL exactly matches the provided URL. Even if the page's URL is slightly different, the Blocker is not displayed on the page.

  

• Selecting the rule as URL Path and adding the Domain name: When a Domain name is added instead of the URL Path, the rule is not evaluated and the Blocker is not displayed. For more information, see Advanced Visibility Rules.

  

• When you are adding more than one Visibility Rule, ensure that the right operator is used.

  a. Use the AND operator when the Blocker needs to be shown only if all the conditions are evaluated as true.

  b. Use the OR operator when the Blocker needs to be shown if any one of the conditions is evaluated as true.

  

If you're using the Whatfix Browser Extension for content delivery

• The version number of the updated extension on the Whatfix dashboard does not match the version of the Whatfix extension in the browser extension page.

If you're using the Whatfix Browser Extension for content delivery and the Preview extension to test content

• There might be a conflict between the browser extension and the Preview extension after the Blocker is pushed to Production. The browser extension is enabled and the Preview extension is disabled.

Suggested Solutions

• Push your Blocker segment from the Ready stage to the Production stage to make it live on the application.

• Ensure that you push the widget first from the Widgets section, as this guarantees that the segment and its associated content are simultaneously published. For more information on pushing a widget to Production, see Push Whatfix content and widgets to Production.

• Use the correct Visibility Rule conditions to show your Blockers. Also, add the right conditions AND/OR if you are adding more than one Visibility Rule.

• Re-select the correct UI element or use CSS selectors for the Blocker to appear correctly on the selected element. To understand how to identify an element’s CSS selector and what are good CSS selectors to add, see Identify an element's CSS selector.

If you're using Whatfix Browser Extension for content delivery

• Check the updated extension's version number on the Whatfix dashboard and the Whatfix extension in the extension page. They need to be same so that end users can see the latest Whatfix content updates. If they are different, try updating the extension again and wait for some time for the extension versions to be in sync. For more information, see How is the browser extension updated?

If you're using Whatfix Browser Extension for content delivery and Preview extension to test content

• If there's a conflict between the browser extension and the Preview extension, enable and disable the Preview extension. Refresh the application page and check if you're able to view the Blocker.

Note:

If the issue persists, contact support@whatfix.com.