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Quantum Metric Integration
  • 07 Jun 2024
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Quantum Metric Integration

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Article summary

Note

Integrating Whatfix and Quantum Metric requires backend configuration that can only be done by Whatfix. Contact support@whatfix.com to set up the integration.


Overview

Quantum Metric enables you to do a session replay capture. A session replay is a reproduction of your end users' interactions on an application. The session replay includes page hits, mouse movements, scrolling, typing, errors, events, API calls, and more.

Quantum Metric and Whatfix integration enables you to show different types of content based on the type of error the user encounters. All the errors are captured in Quantum Metric and used in Whatfix for content segmentation.


Use cases

Here are some use cases that are possible using this integration:

  • Show a warning pop-up to the users if they try logging in using the wrong credentials 2 times.
  • Reduce user frustration by showing content when the app is unresponsive and the user clicks multiple times.
  • Trigger a Flow if the user experiences any failure during the bill payments or any other process.
  • Auto-trigger a congratulation pop-up message if a user tries a new feature for a specific number of times.

How it works

quantum_metric_how_it_works1


Integration process

quantum_metric_integration_process_whatfix1

your title goes here

This integration is not available for Self Hosted mode of deployment.


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