Self Help

Issue The Self Help segment does not display on the application. Probable Causes Self Help might not display for one or more of the following reasons: The segment is not live on the application. The Visibility Rules aren't set corr...

Issue Flows in the Self Help widget might appear on pages where they are not intended to appear. When users launch these Flows, they might start on those pages and fail to run. The reason for the failure is that the required UI elements or steps n...

Issue Self Help content does not appear contextually to different users. The same content is being shown to all users, despite creating segments. Probable Causes Role Tag issues If your account uses Role Tags , Self Help co...

Issues You added content to a Self Help segment, but it does not appear in the segment's default listing . Content does not appear in Self Help in a development instance. Probable Causes The Self Help segment contains more than 20 c...

Issue Content does not appear inside Self Help when searching for it. Probable Causes Content may not appear in the Self Help widget under the following scenarios: The content has not been added to the Self Help segment. To make content ...

Issue When you upload a video as a Zoom link in Self Help, you get an error message that the video is not supported. Probable Cause There might be some restrictions as part of your organization's IT policies that are blocking Zoom links from b...

Issue Content with Role Tags attached does not appear in the Self Help widget. Probable Cause The Role Tag Visibility rule configured while creating the Self Help widget overrides any Role Tags attached to the content added in the Self Help wi...

Issue When accessing content on Self Help, the Self Help widget occupies most of your screen space. Probable Cause One of the possible reasons this occurs is when two different Whatfix extension types - one from the Whatfix Store and the other...

Issue You have translated all the content in Self Help, but you still see some untranslated content, such as the title, d escription, and other content in Self. Probable Cause When you translate Whatfix content, particularly text within the Sel...

Issue Customizations made to the Self Help widget, such as changes to the icon, position, animations, and more, are not visible on the page. Cause The customization changes are not pushed to Production. Solution Once you save your Self H...

Issue When you try to integrate Chatbot in Self Help , you see the following error: mpgmea.service-now.com refused to connect . Probable Causes The Chatbot does not embed inside Self Help in the following scenarios: Your application ha...