Smart Tips

Issue Even though auto tip execution is configured for the Smart Tips, the tip does not appear or only appears when the end user hovers over the 'i' icon next to the selected element. Probable Cause This may occur due to incorrect tip configur...

Issue Smart Tip latches to different positions of the selected element when the content is selected to appear on a particular location of the element. Probable Causes A Smart Tip may not appear in the selected position because of the following...

Issue Smart Tips appear at different places randomly even though the Smart Tips are not created for that element. Probable Causes The same element is present on multiple pages. The original element for which the Smart Tip is created is mov...

Issue After you create a Smart Tip, the Smart Tip displays an "i" icon instead of the tip. Probable Cause When you create a Smart Tip by selecting On Hover over the icon or On Click of the icon in Display smart-tip on section, the Smart ...

Issue When you try to position a Smart Tip on an element of the application, sometimes the content may be mispositioned. The Smart Tip may not latch onto the right element, and, as a result, the positioning of the content may vary. Probable Caus...

Issue You have configured Smart Tip segments, but they are not appearing in your application. Probable Causes The Smart Tip segment is not pushed to Production. Smart Tips will not appear on your application if you've pushed only the conte...

Issue When you create a Smart Tip in Whatfix Content, a corresponding Widget is automatically created. Probable Cause This is the expected behavior in Whatfix. When you create a Smart Tip using the Whatfix Studio editor, a new Smart Tip Widget...

Issue You have configured Smart Tip segments to appear based on Triggers , but they are not appearing in your application. Probable Causes The data type selected for the Trigger condition (text, number, or date) does not match the type ...

Issue You have created a Smart Tip on an element. The element is on the header of a page. However, when you scroll away, the Smart Tip disappears. Probable Cause A Smart Tip remains visible when the attached element continues to stay fixed on ...