---
title: "Account locked due to multiple failed login attempts"
slug: "error-account-locked"
updated: 2025-10-05T11:56:44Z
published: 2025-10-05T11:56:44Z
canonical: "support.whatfix.com/error-account-locked"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account locked due to multiple failed login attempts

### Issue

Your account is locked, and you are unable to log in to Whatfix.

![Ts_account_locked.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Ts_account_locked.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A48%3A34Z&se=2026-10-15T08%3A48%3A34Z&sr=c&sp=r&sig=upNcgZ24Ehs%2FRyXwuLHG8CyhFg7C6gmZ%2FdmBXlQ73Wc%3D)

#### Probable Cause

When you make multiple unsuccessful login attempts, Whatfix locks your account for your security.

#### Suggested Solution

To unlock your account, see [How can I unlock my Whatfix account?](/studio/docs/how-can-i-unlock-my-whatfix-account)

> [!WARNING]
> Note
> 
> If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Whatfix%20account%20is%20locked&body=Hi%20team%2C%0AMy%20Whatfix%20account%20is%20locked.%20Please%20help).