---
title: "Error: Can't reach this page"
slug: "error-cant-reach-this-page"
updated: 2025-06-27T05:28:52Z
published: 2025-06-27T05:28:52Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error: Can't reach this page

### Issue

When your end users click Flow, they are being directed to the following error page. ![error_can't_reach_this_page.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/error_can't_reach_this_page.png)

### Probable Cause

The Flow ID doesn't include the required wfx-prefix. When a Flow ID is added without the wfx- prefix, it’s treated as a regular hyperlink, and since that page may not exist, it results in a broken or unreachable page.

### Suggested Solution

The link must be added in the wfx-Flow ID format. The link must use the following format: wfx-Flow ID. For more information, see [Link two Flows](https://support.whatfix.com/docs/linking-two-flows?highlight=link%20flow).

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Link-Two-Flows-add Flow ID Dashboard(1).gif)

> [!WARNING]
> Note
> 
> - The http:// prefix might be automatically added in the URL field, but it does not affect Flow redirection.
> - If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Error%3A%20Can't%20reach%20this%20page&body=Hi%20Team%2C%0AI'm%20unable%20to%20link%20a%20Flow%20to%20a%20text%2C%20as%20it%20keeps%20redirecting%20to%20an%20unreachable%20page.).