---
title: "Error: HTTP Status 404 - Not Found"
slug: "error-http-status-404-not-found"
updated: 2026-08-06T13:07:24Z
published: 2026-08-06T13:07:24Z
canonical: "support.whatfix.com/error-http-status-404-not-found"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error: HTTP Status 404 - Not Found

## Issue

Getting **HTTP Status 404 - Not Found** error in the browser tab when clicking the download link for the [Guidance Analytics report](/studio/docs/what-reports-can-be-generated-using-the-whatfix-dashboard) from email. ![https_404_error](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/https_404_error.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A35Z&se=2026-11-12T08%3A41%3A35Z&sr=c&sp=r&sig=AykZbBKjDpsx0aSHrGyykjz2FyJerla3R5xcXnIFeRY%3D)

## Probable Cause

The system displays a 404 error when an active session of the Whatfix Dashboard is not open while attempting to download any report from email.

### Suggested Solution

Log into the Whatfix Dashboard in the same browser using a new tab, then open the download link in another tab.

Note

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Unable%20to%20download%20Guidance%20Analytics%20report&Body=Hi%20team%2C%0A%0AI%20am%20getting%20404%20eerror%20while%20trying%20to%20download%20analytics%20report.%20Kindly%20help.).

## Related

- [Guidance Analytics Best Practices](/analytics-best-practices.md)