---
title: "Error: Problem loading content. Check your internet connection and try again."
slug: "error-problem-loading-content-check-your-internet-connection-and-try-again"
updated: 2026-08-06T13:13:55Z
published: 2026-08-06T13:13:55Z
canonical: "support.whatfix.com/error-problem-loading-content-check-your-internet-connection-and-try-again"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error: Problem loading content. Check your internet connection and try again.

### Issue

When you try to upload a PDF file to the Whatfix Dashboard, Whatfix displays the following error message: **Problem loading content. Check your internet connection and try again**. ![db_pdf_error](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/db_pdf_error.jpg)

### Probable Causes

You might see the error for the following scenarios:

- The PDF file is corrupt.
- You are trying to upload an incorrect format of the file.
- Your internet connection may be unstable or down.

### Suggested Solution

1. Regenerate the PDF file, and then upload it to the Dashboard.
2. Whatfix accepts only PDF files. Ensure the PDF file has the .pdf file extension. ![db_pdf_only](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/db_pdf_only.jpg)
3. Try uploading the PDF file to an external platform such as Google Drive or Dropbox, and then upload the file to the Whatfix dashboard as a link.

Info:

![db_pdf_link](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/db_pdf_link.jpg)

For more information, see [Upload a PDF file to your dashboard](/studio/docs/upload-pdf-to-your-dashboard).

1. Check your internet connection and try again.

Note:

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Error%3A%20Problem%20loading%20content.%20Check%20your%20internet%20connection%20and%20try%20again.&body=Hi%20Team%2C%0AI%20am%20getting%20an%20error%3A%20Problem%20loading%20content.%20Check%20your%20internet%20connection%20and%20try%20again.%20Please%20help.%0A%0AThanks%20%26%20Regards%2C).

## Related

- [Whatfix PDF Export](/whatfix-pdf-export.md)