---
title: "Error: Unable to update integration"
slug: "error-unable-to-update-integration"
updated: 2026-08-06T12:51:26Z
published: 2026-08-06T12:51:26Z
canonical: "support.whatfix.com/error-unable-to-update-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error: Unable to update integration

## Issue

You're getting the following error: **Unable to update integration. Please try again** while trying to update and save your integration.

![update_integration_status](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/update_integration_status.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A33%3A35Z&se=2026-11-12T08%3A33%3A35Z&sr=c&sp=r&sig=mRyX0rcCmvuR0e7x5Q1RIaowW9SpbQzgAyAiXC8dW5g%3D)

## Probable Cause

This error is shown if you include any special character apart from **-, _, #, :) . "** in your **Integration Description**.

In the following screenshot, **&** is used in the **Integration Description** which results in the error. ![ts_article_integration](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ts_article_integration.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A33%3A35Z&se=2026-11-12T08%3A33%3A35Z&sr=c&sp=r&sig=mRyX0rcCmvuR0e7x5Q1RIaowW9SpbQzgAyAiXC8dW5g%3D)

Info:

This error is shown if you include any special character apart from **-, _, #, :) . "** in the **Integration Title** as well.

## Suggested Solution

1. Check if you have used any special character other than **-, _, #, :) . "** in your **Integration Description**.
2. Remove the special character and save your integration.

## Related

- [Integrations](/integrations.md)