---
title: "Failed to upload translation file"
slug: "failed-to-upload-translation-file"
updated: 2026-08-06T12:55:21Z
published: 2026-08-06T12:55:21Z
canonical: "support.whatfix.com/failed-to-upload-translation-file"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed to upload translation file

## Issue

When you try to upload a translation file, the upload fails and you receive the following email:

![Failed to upload translation file.](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/translation_upload_failure.jpg?sv=2026-02-06&spr=https&st=2026-11-10T17%3A57%3A42Z&se=2026-11-10T18%3A57%3A42Z&sr=c&sp=r&sig=Kp6zx6KWszhV2skKwvV%2Bihylno9FNqtdQiGk%2F6dLBdQ%3D)

## Probable Cause

You are trying to upload a file that contains translated content that is in the Production stage on the Whatfix Dashboard.

## Suggested Solution

You can only translate content or widgets that are in Draft or Ready stages. Edit the content or widget in Production and try again.

Note:

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Translation%20Upload%20File%20&body=Hi%2C%0A%0AI'm%20unable%20to%20upload%20a%20translation%20file.%20Please%20help.).