---
title: "Flow step is skipped due to unrecognized UI element"
slug: "first-optional-step-fails-to-work"
updated: 2025-09-01T03:06:19Z
published: 2025-09-01T03:06:19Z
canonical: "support.whatfix.com/first-optional-step-fails-to-work"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Flow step is skipped due to unrecognized UI element

## Issue

- The Flow skips at step 1 and continues from step 2 because the UI element of the application at step 1 is visible only on a minimized screen and not on the full screen mode.

## Probable Causes

- The application uses a responsive design, which adjusts the visibility of UI elements based on the browser’s dimensions.
- The application loads slowly.
- The first step of the flow is marked as optional due to which the flow step skips and moves to the next step.

## Suggested Solutions

- Add a unique CSS Selector to specifically target the UI element. For more information, see [Identify an element's CSS selector](/studio/docs/identify-an-elements-css-selector).

- If the first step of the Flow is optional, enable the **Always start this flow** **on step one** toggle option. For more information, see [Always start a Flow from step 1](/studio/docs/always-start-a-flow-from-step-1).

> [!WARNING]
> Note:
> 
> If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Flow%20step%20is%20skipped%20due%20to%20unrecognized%20UI%20element&body=Hi%20Team%2C%0AThe%20Flow%20step%20is%20getting%20skipped.%20%0A).