---
title: "Flow Closure Feedback"
slug: "flow-closure-feedback"
updated: 2025-01-28T08:27:48Z
published: 2025-01-28T08:27:48Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Flow Closure Feedback

Flow Closure Feedback enables the collection of end-user feedback when users manually close a Flow using the **Close** icon. This approach helps you understand why end users close a certain Flow before completing it. If end users accidentally close a Flow tooltip, the feedback pop-up also offers an option to resume the Flow.

          Note

          

To enable the Flow Closure Feedback feature, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Enable%20Flow%20Closure%20Feedback%20feature%20for%20my%20account&Body=Hello%20Team%2C%0A%0APlease%20enable%20the%20Flow%20Closure%20Feedback%20feature%20for%20my%20account.).

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Flow%20closure%20feedback%283%29.gif)

---

The feedback pop-up appears only when end users close the Flow for the first time. The end users who close the same Flow more than once see a message to resume the Flow, and they don't see the feedback pop-up. ![Resume flow.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Resume%20flow.png)

          Info

          

The message disappears after 5 seconds.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Flow%20closure%20feedback%20resume.gif)

---

          Note

          

- Changing the [Flow Tooltip color](/studio/docs/changing-the-design-of-the-tool-tip) also changes the Flow Closure Feedback pop-up color.
- You cannot change the feedback options, message, language, style, and more in the Flow Closure Feedback pop-up.
- The Flow Closure Feedback feature is enabled at a Global level, which means that you cannot disable it for a particular Flow.

## Related

- [How can I access the Flow Closure Feedback report?](/how-to-access-flow-closure-feedback-report.md)