--- title: "Resume a Flow after closing it" slug: "flow-closure-resume" updated: 2026-08-11T06:18:26Z published: 2026-08-11T06:18:26Z canonical: "support.whatfix.com/flow-closure-resume" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # Resume a Flow after closing it Whatfix enables the display of a **Resume Flow** option every time your end users manually close the Flow using the close icon. A toast message appears to prompt users to resume the Flow if they close it by mistake. > [!WARNING] > Note: > > To enable the Flow Closure Resume feature, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Enable%20Flow%20Closure%20Resume%20feature%20for%20my%20account&Body=Hello%20Team%2C%0A%0APlease%20enable%20the%20Flow%20Closure%20Resume%20feature%20for%20my%20account.). ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Flow%20closure%20resume.gif?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A37Z&se=2026-11-12T08%3A41%3A37Z&sr=c&sp=r&sig=J1r7DcJ3eqZc1anJYNsdUrX2hgUB8%2FPYeoG%2FTNZosWY%3D) --- > [!WARNING] > Note: > > The toast message disappears after 5 seconds. ### Configure the Flow Closure Resume pop-up Whatfix enables configuration of the Flow Closure Resume pop-up at a Global level and Flow level. **Configure the Flow Closure Resume pop-up at a Global level** Use the following steps to configure the Flow Closure Resume pop-up at a Global level: 1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A37Z&se=2026-11-12T08%3A41%3A37Z&sr=c&sp=r&sig=J1r7DcJ3eqZc1anJYNsdUrX2hgUB8%2FPYeoG%2FTNZosWY%3D) 2. Click **Flows**. ![ia_style_flows](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_style_flows.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A37Z&se=2026-11-12T08%3A41%3A37Z&sr=c&sp=r&sig=J1r7DcJ3eqZc1anJYNsdUrX2hgUB8%2FPYeoG%2FTNZosWY%3D) 1. Go to the **Flow Close Message** tab. ![Flow_navigate to the Flow close message](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Flow_navigate%20to%20the%20Flow%20close%20message.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A37Z&se=2026-11-12T08%3A41%3A37Z&sr=c&sp=r&sig=J1r7DcJ3eqZc1anJYNsdUrX2hgUB8%2FPYeoG%2FTNZosWY%3D) 2. Select the **Flow Close Message** checkbox. ![Flow_closure_message checkbox](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Flow_closure_message%20checkbox.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A37Z&se=2026-11-12T08%3A41%3A37Z&sr=c&sp=r&sig=J1r7DcJ3eqZc1anJYNsdUrX2hgUB8%2FPYeoG%2FTNZosWY%3D) 3. In the **Flow Close Message**, make the following configurations: - Change the style, alignment, size, and color of the text in the Flow closure Resume pop-up - Enable or disable the **'X' on the Pop-up** - Change the **'X' color** - Change the **Button Color** ![Flow closure resume_configurations](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Flow%20closure%20resume_configurations.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A37Z&se=2026-11-12T08%3A41%3A37Z&sr=c&sp=r&sig=J1r7DcJ3eqZc1anJYNsdUrX2hgUB8%2FPYeoG%2FTNZosWY%3D) 1. Click **Save**. ![Flow closure resume_save](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Flow%20closure%20resume_save.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A37Z&se=2026-11-12T08%3A41%3A37Z&sr=c&sp=r&sig=J1r7DcJ3eqZc1anJYNsdUrX2hgUB8%2FPYeoG%2FTNZosWY%3D) **Configure the Flow Closure Resume pop-up at a Flow level** Use the following steps to configure the Flow Close Message at a Flow level: 1. On the Whatfix Guidance dashboard, click **Content**. ![ia_left_nav_content](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_content.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A37Z&se=2026-11-12T08%3A41%3A37Z&sr=c&sp=r&sig=J1r7DcJ3eqZc1anJYNsdUrX2hgUB8%2FPYeoG%2FTNZosWY%3D) 2. Click **Flows**. ![ia_left%20nav_flows](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_flows.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A37Z&se=2026-11-12T08%3A41%3A37Z&sr=c&sp=r&sig=J1r7DcJ3eqZc1anJYNsdUrX2hgUB8%2FPYeoG%2FTNZosWY%3D) 3. Hover your cursor over the required Flow, and then click the **Edit** icon. ![image.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image-QSOJQNUO.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A37Z&se=2026-11-12T08%3A41%3A37Z&sr=c&sp=r&sig=J1r7DcJ3eqZc1anJYNsdUrX2hgUB8%2FPYeoG%2FTNZosWY%3D) 4. Click the **More** icon, and then select **Customize**. ![db_flow_customize](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/db_flow_customize.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A37Z&se=2026-11-12T08%3A41%3A37Z&sr=c&sp=r&sig=J1r7DcJ3eqZc1anJYNsdUrX2hgUB8%2FPYeoG%2FTNZosWY%3D) 1. Go to the **Flow Close Message** tab. ![Flow_navigate to the Flow close message](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Flow_navigate%20to%20the%20Flow%20close%20message.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A37Z&se=2026-11-12T08%3A41%3A37Z&sr=c&sp=r&sig=J1r7DcJ3eqZc1anJYNsdUrX2hgUB8%2FPYeoG%2FTNZosWY%3D) 2. Select the **Flow Close Message** checkbox. ![Flow_closure_message checkbox](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Flow_closure_message%20checkbox.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A37Z&se=2026-11-12T08%3A41%3A37Z&sr=c&sp=r&sig=J1r7DcJ3eqZc1anJYNsdUrX2hgUB8%2FPYeoG%2FTNZosWY%3D) 3. In the **Flow Close Message**, make the following configurations: - Change the style, alignment, size, and color of the text in the Flow closure Resume pop-up. - Enable or disable the **'X' on the Pop-up** - Change the **'X' color** - Change the **Button Color** ![Flow closure resume_configurations](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Flow%20closure%20resume_configurations.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A37Z&se=2026-11-12T08%3A41%3A37Z&sr=c&sp=r&sig=J1r7DcJ3eqZc1anJYNsdUrX2hgUB8%2FPYeoG%2FTNZosWY%3D) > [!NOTE] > Info: > > You cannot change the text of the Toast message. 1. Click **Save**. ![Flow closure resume_save](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Flow%20closure%20resume_save.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A37Z&se=2026-11-12T08%3A41%3A37Z&sr=c&sp=r&sig=J1r7DcJ3eqZc1anJYNsdUrX2hgUB8%2FPYeoG%2FTNZosWY%3D)