---
title: "Flow Failure Reason - Original element on which content was created seems to be missing during content play"
slug: "flow-failure-reason-original-element-missing"
updated: 2024-11-04T22:35:24Z
published: 2024-11-04T22:35:24Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Flow Failure Reason - Original element  missing

## Issue
Flow has failed because the 'Original element on which content was created seems to be missing during content play.'

## Probable Causes
Following are some potential cases where a Flow might fail because 'Original element on which content was created seems to be missing during content play.'

* Whatfix is unable to detect the element on which the Flow step was created. 
* The application UI over which the step was created may not be the same as the one over which the Flow is played.
* The configured CSS Selectors don't point to the correct element or are unable to identify the element. For more information, see [Can Whatfix capture the CSS selector of an element?](/studio/docs/how-to-find-the-css-selector-of-an-element-using-whatfix-editor){target=`_blank`}.
* If the Flow was created a long time ago, the properties of the element structure may have changed. Re-selecting the failed steps ensures that the Flow doesn't fail. For more information, see [Reselect Elements to manage UI changes](/studio/docs/reselecting-elements-to-manage-ui-changes){target="_blank"}.

## Suggested Solutions

* Verify the UI element where the Flow is breaking. 
* Verify that the element is visible to the end users during content play.
* Verify that the Flow navigation is accurate.
* In case of a discrepancy, re-select the element or verify the CSS selectors on which the step is failing. For more information, see [Reselect Elements to manage UI changes](/studio/docs/reselecting-elements-to-manage-ui-changes){target="_blank"}.
 
 <section class="internal-notes" data-permitted-all-team-members="false" data-permitted-reader-groups="09a62ffb-e327-4e94-af93-e8f94ad27f84" data-permitted-security-groups="">
    <div class="title fr-deletable"> Debug: </div>
    <div class="content fr-inner">  
        
Finding out an element's CSS selector requires using your browser's **Developer Tools**. For more information, click the following accordion:

<div class="accordion">
<div class="accordion-toggle"> Identify an element's CSS selector </div>
<div class="accordion-content">

{{snippet.identify_css_selector}}
    
</div>
    </div>
    </div>
</section>
 
:::(Warning) (your title goes here)
If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Flow%20failure%20due%20to%20original%20element%20missing&body=Hi%20Team%2C%0AI%20am%20getting%20a%20Flow%20failure%20error.%20Kindly%20help.%0A%0ARegards%2C){target=`_blank`}.
:::

## Related

- [Element Reliability indicators in the old Display Rules experience](/improve-element-selection-using-element-reliability-indicators.md)
- [Reselect Elements to manage UI changes](/reselecting-elements-to-manage-ui-changes.md)