---
title: "Flow on Standby pop-up not appearing"
slug: "flow-on-standby-popup-not-appearing"
updated: 2024-10-30T09:34:13Z
published: 2024-10-30T09:34:13Z
canonical: "support.whatfix.com/flow-on-standby-popup-not-appearing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Flow on Standby pop-up not appearing

## Issue

You’ve enabled the [Flow on Standby](/studio/docs/flow-on-standby) feature to ensure that end users can continue with the process even if a Flow breaks. However, you’re unable to see the Flow on Standby pop-up when a Flow step fails to appear.

## Probable Cause

By default, the Flow on Standby pop-up does not show up if the failing Flow step is not on the page where the Flow is currently running. That is, if you are on a different page than the page on which the Flow step is failing, then you won’t be able to see the Flow on Standby pop-up for the failing step. You may be on a different page than the page where the Flow is running due to the following reasons:

- If you manually navigate away from the page where the Flow is playing before the Standby pop up can appear.
- If you start the Flow on the wrong page

The Flow on Standby pop-up appears correctly if you are on the same page as the failing step when the Flow is running.

> [!WARNING]
> Your title goes here
> 
> The Flow on Standby behavior is only applicable for accounts that have [Smart Context](/studio/docs/smart-context) enabled.

## Suggested Solution

Go to the correct page where the Flow step is breaking to see the Flow on Standby pop-up.

> [!WARNING]
> Your title goes here
> 
> If the issue persists, contact [support@whatfix.com](mailto: support@whatfix.com.?subject=Flow%20on%20Standby%20pop-up%20not%20appearing&body=Hi%20Team%2C%0AFlow%20on%20Standby%20pop-up%20is%20not%20appearing%20for%20my%20Flow.%20%0AKindly%20help).

## Related

- [Flow on Standby](/flow-on-standby.md)