---
title: "Flow steps skip"
slug: "flow-steps-skip"
updated: 2024-10-30T09:08:37Z
published: 2024-10-30T09:08:37Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Flow steps skip while you run the Flow

## Issue

When you play a Flow, the steps of the Flow are skipped. The following are some instances of Flows skipping steps,

* The Flow skips a step and shows the next step. 
* The Flow step skips to the last step and displays the end message. 

## Probable Causes

There may be several reasons why the Flow skips a step, some of which are,

* The elements are not captured properly while creating the Flow. This could result in flow failure or skip steps. 
* The elements are not detected while running the Flow.

<section class="internal-notes" data-permitted-all-team-members="false" data-permitted-reader-groups="09a62ffb-e327-4e94-af93-e8f94ad27f84" data-permitted-security-groups="">
    <div class="title fr-deletable"> Debug: </div>
    <div class="content fr-inner">  
        
 To check why your optional Flow step failed and got skipped, use Whatfix's debugging commands in your browser's Developer Tools. For more information, click the following accordion:

<div class="accordion">
<div class="accordion-toggle"> Debug a Flow failure </div>
<div class="accordion-content">

{{snippet.debug_flow_failure}}
    
</div>
    </div>
    </div>
</section>

## Suggested Solutions

* Go to the Flow and try reselecting the elements. 
:::(Info) (your title goes here)
For more information, see [Reselect Elements to manage UI changes](/studio/docs/reselecting-elements-to-manage-ui-changes){target="_blank"}
:::

* Add CSS selectors to the steps of the Flow, so that the right elements are identified when the Flow is played. 

<section class="internal-notes" data-permitted-all-team-members="false" data-permitted-reader-groups="09a62ffb-e327-4e94-af93-e8f94ad27f84" data-permitted-security-groups="">
    <div class="title fr-deletable"> Debug: </div>
    <div class="content fr-inner">  
        
Finding out an element's CSS selector requires using your browser's **Developer Tools**. For more information, click the following accordion:

<div class="accordion">
<div class="accordion-toggle"> Identify an element's CSS selector </div>
<div class="accordion-content">

{{snippet.identify_css_selector}}
    
</div>
    </div>
    </div>
</section>

:::(Warning) (Note:)
If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Flow%20steps%20getting%20skipped&Body=Hello%20Team%2C%0AWhen%20I%20play%20a%20Flow%2C%20some%20steps%20get%20skipped%20automatically%20or%20directly%20display%20the%20end%20message%20without%20displaying%20the%20previous%20steps.%0AThanks%20and%20Regards.){target="_blank"}.
:::

## Related

- [Configure the end message of a Flow](/customizing-the-end-message-of-a-flow.md)
- [What is the maximum character limit for the Flow End Message pop-up?](/what-is-the-maximum-character-limit-for-the-flow-end-message-pop-up.md)