---
title: "Freshdesk Integration"
slug: "freshdesk-integration"
updated: 2023-09-25T09:42:18Z
published: 2023-09-25T09:42:18Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk Integration

Whatfix Freshdesk integration enables you to sync your Flows as slideshows in your desired Freshdesk folder.

Use the following steps to sync your Flows to Freshdesk,

          your title goes here

          

The Embed option is available only in the Production stage.

1. On the Whatfix Dashboard, open a Flow that you want to sync, and then click **Embed**. ![CLMDashboard_flow_embed](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/CLMDashboard_flow_embed.png)
2. Click **Sync to Freshdesk**. ![CLMDashboard_sync_to_freshdesk](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/CLMDashboard_sync_to_freshdesk.png)
3. Enter your Freshdesk account ID. You can find the ID in the URL. ![freshdesk_acc_id_url.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/freshdesk_acc_id_url.png)
4. Choose your Freshdesk login method and enter the credentials.

    Use a Freshdesk login
    
     

Enter your freshdesk account's email address and password.

![use_freshdesk_login.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/use_freshdesk_login.png)

    Use the Freshdesk API key
    
     

To find your Freshdesk API key, see [How to find your API key](https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key)

![use_api_key.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/use_api_key.png)

 

1. After entering the credentials, click **next**. ![click_next_freshdesk_sync.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_next_freshdesk_sync.png)
2. Select the Flows you want to sync. ![select_flows_for_sync.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/select_flows_for_sync.png)
3. Use the dropdown menu to select the folder that you want to sync content. ![freshdesk_folder_to_sync.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/freshdesk_folder_to_sync.png)
4. Select the embed code type. ![freshdesk_sync_embed_type.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/freshdesk_sync_embed_type.png)
5. Click **sync**. ![initiate_sync_freshdesk.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/initiate_sync_freshdesk.png)

Note
 Each time you add new content, remember to sync content to Freshdesk using the procedure described above.

## Related

- [Integrations](/integrations.md)