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Freshdesk Integration
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Freshdesk Integration

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Whatfix Freshdesk integrations allows you to sync your walkthroughs as slideshows in your desired Freshdesk folder.

To sync your walkthroughs to Freshdesk,

  1. Navigate to the Whatfix Dashboard.
    gotoDashboard%20%282%29.png
  2. Open a walkthrough that you want to sync and click Embed
    click_embed_freshdesk.png
  3. Click Sync to Freshdesk.
    sync_to_freshdesk.png
  4. Enter your Freshdesk account ID. You can find the ID in the URL.
    freshdesk_acc_id_url.png
  5. Next, choose your Freshdesk login method and enter the credentials.
Use a Freshdesk login

Enter your freshdesk account's email address and password.

use_freshdesk_login.png

Use the Freshdesk API key

To find your Freshdesk API key, refer How to find your API key

use_api_key.png

  1. After entering the credentials, click next.
    click_next_freshdesk_sync.png
  2. Select the walkthroughs you want to sync.
    select_flows_for_sync.png
  3. Use the drop-down menu to select the folder that you want to sync content.
    freshdesk_folder_to_sync.png
  4. Select the embed code type. 
    freshdesk_sync_embed_type.png
  5. Click sync.
    initiate_sync_freshdesk.png
Note
Each time you add new content, remember to sync content to Freshdesk using the procedure described above.
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