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Generating Credentials for Confluence Integration
  • 07 Sep 2022
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Generating Credentials for Confluence Integration

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You can integrate Confluence with Whatfix to fetch articles from your Confluence repository and display them as contextual links in Self Help and Task List widgets. You can choose to either fetch all the content or only articles in particular folders.

To enable Confluence integration, email the following information to [email protected].

  1. API token. (Information on how to create one is given below)
  2. Email ID of the account used to create the API token.
  3. IDs of the spaces that need to be crawled.
your title goes here

Confluence space IDs can be obtained from the URL in the browser. For example, in the following URL https://whatfix.atlassian.net/wiki/RES/overview, the ID for the space Research is RES.

Creating an API token

your title goes here

For data privacy, Whatfix recommends creating a seperate user account with read only access to the spaces that need to be crawled, and then create the API token using this account.

Use the following steps to create an API token using your Atlassian account,

  1. Log in to the API Tokens page.
  2. Click Create API token.
    Confluence_creat_api_token
  3. Enter a Label, and then click Create.
    confluence_label_new
  4. To copy the generated API token, click Copy.
    confluence_api_copy

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