Generating Credentials for Freshservice Integration

Updated On 23 Feb 2022
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You can integrate Freshservice with Whatfix to fetch articles from your Freshservice repository and display them as contextual links in Self Help and Task List widgets. You can choose to either fetch all the content or only articles in particular folders.

To enable Freshservice integration, email the following information to [email protected].

API token. (Information on how to create one is given below)
Folder or category name that needs to be crawled.

your title goes here

The folder or category name is case-sensitive, and so the exact names are required.
In case you don't provide the folder or category name with our Whatfix representative, then all the content in the repository are crawled.

Creating an API token

Once you have logged in to your Freshservice Dashboard, use the following steps shown in the slideshow to create an API token.

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Table Of Contents

Current password

New password

Confirm password

First Name

First name must have atleast 2 characters. Numbers and special characters are not allowed.

Last Name

Last name must have atleast 1 characters. Numbers and special characters are not allowed.

New email

Enter a valid email

Re-enter your password

Enter a valid password

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