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Generating Credentials for Freshservice Integration
  • 23 Feb 2022
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Generating Credentials for Freshservice Integration

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You can integrate Freshservice with Whatfix to fetch articles from your Freshservice repository and display them as contextual links in Self Help and Task List widgets. You can choose to either fetch all the content or only articles in particular folders.

To enable Freshservice integration, email the following information to [email protected].

  1. API token. (Information on how to create one is given below)
  2. Folder or category name that needs to be crawled.
your title goes here
  • The folder or category name is case-sensitive, and so the exact names are required.
  • In case you don't provide the folder or category name with our Whatfix representative, then all the content in the repository are crawled.

Creating an API token

Once you have logged in to your Freshservice Dashboard, use the following steps shown in the slideshow to create an API token.


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