---
title: "What is Google Analytics?"
slug: "google-analytics-1"
updated: 2026-08-12T06:34:04Z
published: 2026-08-12T06:34:04Z
canonical: "support.whatfix.com/google-analytics-1"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is Google Analytics?

Whatfix enables easy configuration of analytics with [Google Analytics (GA)](https://analytics.google.com/).

Note:

Configure Google Analytics (GA4) to view the following reports.

You can perform the following actions only after configuring your Whatfix account to your Google Analytics account:

- Track usage of the Flows created using Whatfix.
- Track usage of the various Whatfix widgets (onboarding Popups, Self Help, Beacons, Tasklist, slideshows, and more.)

Note:

The numbers may vary between Whatfix Analytics and Google Analytics. Whatfix Analytics uses India Standard Time (IST) GMT +5:30, while your analytics may be configured in a different timezone. To align the numbers, update the timezone in your Google Analytics account under **Admin > View Settings > Time zone** country or territory.

Here's a quick overview of the various dashboards and reports available in GA4.

| **Dashboard Name** | Description |
| --- | --- |
| Editor's performance | Provides an overview of the Flows being created and edited by Flow editors in your Whatfix business account. |
| Self Help widget performance | Provides an overview of the performance of the Self Help widget with details like: - - Number of times Self Help is clicked. - Number of times a Flow is launched from the Self Help. - Webpages on which Self Help is clicked most of the times. |
| Usefulness of help articles | Provides a comprehensive overview of the usage of Whatfix Flows wherever it is being used in your product. Tracks the usage of multiple formats, including: - - Views of Whatfix Flow in slideshow format (in the knowledge base, blog, and more). - Number of runs of Flows. - Where users are not completing the Flows - Number of times Flow failures occurred. |
| Guided Pop-up and smart Pop-up | Provides usage of the guided pop-up and smart pop-up widgets. - Number of times the guided pop-up or smart pop-up was viewed. - Number of times the guided pop-up was played or skipped. - Number of times the user selected the 'Do not show again' option on the pop-ups. - Completion rate of the Flow in guided pop-up. |

Here's a list of Flow related reports that are available in GA and can help you track your account usage.

| Report Name | Description |
| --- | --- |
| Flows - Viewed | This report counts the number of times a particular Flow has been viewed in slideshow format. |
| Flows - Completely viewed | This analytics report gives the count of the number of times a particular Flow has been completely viewed in slideshow format. |
| Flows - With only start page view | This analytics report gives the count of the number of times when users have viewed only the introduction slide of Flow in the slideshow format. |
| Flows - Live runs | This analytics report gives the count of the number of times a particular Flow has been launched in the live mode. |
| Flows - Live runs completed | This analytics report gives the count of the number of times a particular Flow has been completed in the live mode. |
| Flows - Need attention | This analytics report gives the count of the number of times a particular Flow has been manually closed by the user during a live run on any step. It also provides the steps at which users frequently close the Flow. |
| Flows - Need rework | This analytics report gives the count of the number of times a particular Flow has failed to launch or complete. It also provides the steps where failures occur frequently. |

Here's a list of widget related reports that are available in GA that can help you gauge the performance of the Whatfix widgets.

| Report Name | Description |
| --- | --- |
| Self Help - Most help sought pages | This analytics report provides the complete URL or website address where the Self Help widget has been clicked the most times. |
| Self Help - Necessary help found | This analytics report counts the number of times a Flow has been launched from the Self Help widget after it has been clicked. |
| Tasks | This analytics report provides the completion of your Task Lists by users and tasks. |
| Pop-up | This analytics report provides the count of the number of times the Pop-up is displayed to your users. |
| Smart tips | This analytics report provides the count of the number of times Smart tips are displayed to your users. |

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For more information on configuring your GA4 account, see [Capture Whatfix Analytics data using Google Analytics](/studio/docs/create-a-google-analytics-ga4-profile).

## Related

- [Google Analytics Integration](/google-analytics-integration.md)