---
title: "Google Sheets Integration"
slug: "google-sheets-integration"
updated: 2025-08-20T07:09:22Z
published: 2025-08-20T07:09:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Google Sheets Integration

- [Overview](/docs/google-sheets-integration#overview)
- [Use cases](/docs/google-sheets-integration#use-cases)
- [How it works](/docs/google-sheets-integration#how-it-works)
- [Authentication](/docs/google-sheets-integration#authentication)
- [Integration process](/docs/google-sheets-integration#integration-process)

          Note:

          

Integrating Whatfix and Google Sheets requires backend configuration that can only be done by Whatfix. Contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Integrate%20Whatfix%20and%20Google%20Sheet%20for%20my%20account&Body=Hello%20Team%2C%0A%0AKindly%20provide%20assistance%20to%20integrate%20Whatfix%20and%20Google%20Sheet%20for%20my%20account.%0A%0AMore%20information%3A%0A%0AThanks%20and%20regards.) to set up the integration.

---

## Overview

Google Sheets and Whatfix integration enables you to import your support articles from any Knowledge Base application and export Whatfix reports to a Google Sheet.

---

## Use cases

Here are some use cases that are possible using this integration:

- Import support articles from any Knowledge Base application. This can be useful if your organization is using a custom support site or app.
- Import all your FAQs, which are in text format, to Self Help for easy access and usage.
- Export Whatfix reports to Google Sheets. For example, export reports, such as:
  - Most run Flows.
  - Most searched terms on Self Help as a Google Sheet.
- Add end-user data to Google Sheets and use it for content segmentation to show content to a specific group of users. This can be helpful if your app has no API to share the data. For more information, see [Segment Whatfix content using User Attributes and Google Sheets](/studio/docs/google-sheet-integration-with-user-attribute).

          Note:

          

- To modify end-user data in Google Sheets for content segmentation, you need to update the file manually and rerun the integration for the changes to take effect.
- To avoid manual updates, [create Cohorts in Whatfix Product Analytics](/product-analytics/docs/create-a-cohort) and use them as Visibility Rules. Cohorts refresh automatically whenever a user meets the Cohort criteria (for example, joins a new country, performs an action in the application, or interacts with Whatfix content), they’re added to the Cohort and immediately see the relevant Whatfix content. For more information, see [Add Cohorts as Visibility Rules](/product-analytics/docs/add-cohorts-as-visibility-rules).

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## How it works

![googlesheets_import_integration_how_it_works1](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/googlesheets_import_integration_how_it_works%281%29.png)

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## Authentication

Google Sheets uses **OAuth 2.0** for authorizing its REST APIs. Whatfix uses Google Sheet Connector, through which users get authorized when calling Google Sheet APIs.

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## Integration process

![googlesheets_import_integration_process1](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Google_Sheets_Integration_Process_Whatfix.svg)

          Note

          

This integration is not available for [Self Hosted](/studio/docs/self-hosting-whatfix-content) mode of deployment.

## Related

- [Segment Whatfix content using User Attributes and Google Sheets](/google-sheet-integration-with-user-attribute.md)