---
title: "Heap Integration"
slug: "heap-integration"
updated: 2026-08-06T14:48:22Z
published: 2026-08-06T14:48:22Z
canonical: "support.whatfix.com/heap-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Heap Integration

- [Overview](/docs/heap-integration#overview)
- [Use cases](/docs/heap-integration#use-cases)
- [How it works](/docs/heap-integration#how-it-works)
- [Authentication](/docs/heap-integration#authentication)
- [Integration process](/docs/heap-integration#integration-process)

Note:

Integrating Whatfix and Heap requires backend configuration that can only be done by Whatfix. Contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Integrate%20Whatfix%20and%20Heap%20for%20my%20account&Body=Hello%20Team%2C%0A%0AKindly%20provide%20assistance%20to%20integrate%20Whatfix%20and%20Heap%20for%20my%20account.%0A%0AMore%20information%3A%0A%0AThanks%20and%20regards.) to set up the integration.

---

## Overview

Using this integration, data from your Heap account can be shared with your Whatfix account, and specific content can be focused on a specific group of users.

Note

To use this integration, you need to have purchased **Heap Connect** because segment or user group exports are pulled using Redshift.

Redshift connections are only available for Heap Connect users. To learn more, contact your Heap Account Manager.

---

## Use cases

Here are some use cases that are possible using this integration:

- Show a Pop-up about new product capabilities to all the power users of the application.
- Show new updates using Beacons to passive users of the application.
- Generate more revenue by showing upsell Pop-ups based on application usage.
- Show survey forms in a Pop-up to get feedback from users who used the new feature at least three times.

---

## How it works

![heap_integration_how_it_works_updated_17aug1](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/heap_integration_how_it_works_updated_17aug%281%29.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A33%3A24Z&se=2026-11-12T08%3A33%3A24Z&sr=c&sp=r&sig=i1DtrYrgXVVMeYO8%2FVK33bVy6B4BBXQVlMOZIGFNYRI%3D)

---

## Authentication

Heap follows **Basic Auth** for REST APIs, and Whatfix uses the **Token-based** authorization method.

---

## Integration process

![Heap_Integration_Process_Whatfix.svg](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Heap_Integration_Process_Whatfix.svg?sv=2026-02-06&spr=https&st=2026-11-12T07%3A33%3A24Z&se=2026-11-12T08%3A33%3A24Z&sr=c&sp=r&sig=i1DtrYrgXVVMeYO8%2FVK33bVy6B4BBXQVlMOZIGFNYRI%3D)

          Note

          

This integration is not available for [Self Hosted](/studio/docs/self-hosting-whatfix-content) mode of deployment.