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How do I receive Flow failure notification Email?
  • 08 Jun 2022
  • 2 Minutes To Read
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How do I receive Flow failure notification Email?

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All Content Creators (Editors, Content Managers, and Account Managers) in your organization receive a consolidated daily email notification whenever any Flow breaks while an end user tries to use it. This email has a list of Flows that failed during the previous day, along with the following information:

  • Name of the failed Flows linked to Flow Analytics
  • Number of times each Flow failed
  • Step number at which maximum failures happened
  • Author of the Flow
  • Reason for failure
  • Possible fix
  • URL where the end user ran the Flow

RB_DB_Flowfailurenotification(2)


The email is sent every day between 4:30 AM - 5:00 AM Pacific Time and no additional configuration is required to receive the email.

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  • If you aren't receiving these notifications, contact [email protected].
  • You will be notified only about Flows that were attempted to be used on the previous day and could not be completed. You may have other Flows that are broken. You will receive email notifications only after someone tries to use one of the Flows and they fail.


The following table lists the different reasons for flow failure and the possible action for resolving it,

Failure ReasonPossible Action
Display rules provided for the step failed to find the element
Please verify the display rule, update if required.
CSS Selector provided for the step failed to find the element
Please verify the CSS selector, update if required.
Step is not created on the current opened page
Please check the flow to see if previous steps are navigating to the desired page for the failed step
Step is not created on the current opened page
Please check the flow to see if previous steps are navigating to the desired page for the failed step
Seems like a Smart Detect Configuration Issue. Trustable HTML property defined under configuration could not be found.
Please reach out to support for help. They will help finetune the Smart Detect configuration.
Seems like a Smart Detect Configuration Issue. Trustable HTML property defined under configuration could not be found.
Please reach out to support for help. They will help finetune the Smart Detect configuration.
Original element on which content was created seems to be missing during content play
Please make sure the element is visible for the user or check the flow navigation to ensure it's accurate
Element could not be found because some of the original properties of the element captured while creating the content has changed
Please reselect the element to fix the issue
Element could not be found because some of the original properties of the element captured while creating the content has changed
Please reselect the element to fix the issue
Element could not be found because some of the original properties of the element captured while creating the content has changed
Please reselect the element to fix the issue



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