---
title: "How long does it take for Whatfix session to timeout?"
slug: "how-long-does-it-take-for-whatfix-session-to-timeout-1"
updated: 2025-11-14T09:30:11Z
published: 2025-11-14T09:30:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How long does it take for Whatfix session to timeout?

Whatfix session timeout depends on several factors. A user is automatically logged out of Whatfix due to the following reasons:

- **One Active Session**: When a user logs into the Dashboard, across multiple devices or browsers, the older session is automatically stopped. This approach enforces a limit of one active session.
- **Browser Closure**: If the **Keep me logged in** checkbox is selected on the login page and the browser is closed, the user is logged out only after 7 days, regardless of an active or inactive session. ![RB_DB_keepmeloggedinenabled](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_keepmeloggedinenabled.png)
- **Inactivity (No "Keep Me Logged In")**: If the **Keep me logged in** checkbox is cleared, the user is logged out after 30 minutes of inactivity on the account. The 30-minute timeout is based on the actual user inactivity (for instance, no cursor or keyboard movements). If a user is inactive for 30 minutes, their session automatically expires, regardless of whether the browser tab is open or not.

          Info:

          

By default, the **Keep me logged in** checkbox is cleared.

- **Role Change**: A change in [user role](/studio/docs/whatfix-user-roles) immediately ends the current session, requiring the user to log in again. For example, when a role is updated from Content Manger to Editor, the user must log in again to perform actions with their updated permissions.  

![db_settings_teamates](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/db_settings_teamates.jpg)

## Related

- [Set up Single Sign On](/whatfix-single-sign-on.md)