---
title: "Image/Video blocked when you add it to a Flow"
slug: "imagevideo-blocked-when-you-add-it-to-a-flow"
updated: 2026-08-06T14:03:40Z
published: 2026-08-06T14:03:40Z
canonical: "support.whatfix.com/imagevideo-blocked-when-you-add-it-to-a-flow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Image or Video blocked when you add it to a Flow

## Issue

You try to embed a video or image in a Flow step, but a **This content is blocked. Contact the site owner to fix this issue** error is displayed. ![contentblockederror.jpg](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/contentblockederror.jpg?sv=2026-02-06&spr=https&st=2026-11-12T07%3A43%3A44Z&se=2026-11-12T08%3A43%3A44Z&sr=c&sp=r&sig=pg%2Fzpak%2BmMP9z%2FDTqR2Pz%2FEg8nQz3XXyVOt%2BMC3ygG4%3D)

## Probable Causes

One of the following issues could be a reason for the error being displayed:

- Whatfix domains haven't been whitelisted
- The link of the media file added to the Flow is not an embed link
- [Content-Security-Policy (CSP)](https://bluetriangle.com/blog/how-to-find-out-if-a-site-has-a-content-security-policy-csp-deployed) errors have blocked the media from being shown

## Suggested Solutions

- Ensure that the required domains have been whitelisted. For more information, see [What are the trusted Whatfix domains to whitelist?](/studio/docs/what-are-the-trusted-whatfix-domains-to-whitelist)
- Copy the [embed links](https://itstillworks.com/difference-between-embedding-linking-10052367.html) of the media files you wish to add in a Flow, and not just the normal links.
- Check the console for any [CSP errors](https://bluetriangle.com/blog/how-to-find-out-if-a-site-has-a-content-security-policy-csp-deployed) due to which images or videos may be getting blocked. In case an error is found, contact your IT Admin or [support@whatfix.com](mailto:support@whatfix.com?subject=Image%2FVideo%20getting%20blocked%20due%20to%20CSP%20error&body=Hi%20Team%2C%0AI've%20been%20trying%20to%20embed%20a%20media%20file%20in%20a%20Flow%20step%2C%20but%20it%20is%20getting%20blocked%20due%20to%20a%20CSP%20error.%20Please%20provide%20assistance.%0AThanks%20and%20Regards.).

Note:

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Image%2FVideo%20blocked%20when%20I%20add%20it%20to%20a%20Flow&body=Hi%20Team%2C%0AI've%20been%20trying%20to%20embed%20a%20media%20file%20in%20a%20Flow%20step%2C%20%20but%20a%20**%22This%20content%20is%20blocked.%20Contact%20the%20site%20owner%20to%20fix%20this%20issue%22**%20error%20is%20displayed.%20Please%20provide%20assistance.%0AThanks%20and%20Regards.).

## Related

- [Insert a video in a Flow step](/inserting-a-video-in-a-flow-step.md)
- [Insert an image in a Flow step](/inserting-an-image-in-a-flow-step.md)