---
title: "Integrate Email Support in Self Help"
slug: "integrate-email-support-in-self-help"
updated: 2025-11-11T06:18:06Z
published: 2025-11-11T06:18:06Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrate Email Support in Self Help

The email integration enables your end users to reach out to you through email if they are unable to find what they are looking for in Self Help.

Expand the accordions for more details.

     Integrate Email Support in Improved Self Help
    

          Info:

          

Improved Self Help is a Beta feature. To enable Improved Self Help on your dashboard, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Enable%20Improved%20Self%20Help&body=Hi%20team%2C%0A%0APlease%20enable%20Improved%20Self%20Help%20for%20our%20Dashboard%0AENT%20ID%3A%0A%0ARegards%2C). Improved Self Help provides an enhanced and revamped end-user experience of the Self Help widget. Once enabled, end users see Improved Self Help instead of the Self Help widget.

The email, once enabled, is an icon inside Self Help. The email icon is automatically displayed when a search term does not return any results. On clicking the email icon, the native email client opens.

![email_support](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/improved_self_help.png)

Use the following steps to integrate email support with Self Help:

1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png)
2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png)

1. Click **Features**. ![support_in_sh_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_features.png)
2. Select the **Email support** checkbox. ![RB_DB_SH_clickemailsupport](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_email_support.png)
3. Enter the email address. ![RB_DB_SH_clickemailsupport1](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/enter_email_address%281%29.png)

          Note:

          

Modify the text to be displayed to end users when there are no results found. ![modify_message.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/modify_message%284%29.png)

1. Click **Save**.  

![RB_DB_SH_Clicksavesupport](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_Clicksavesupport.png)

          Info:

          

Ensure that you [push the changes made to Production](/studio/docs/pushing-whatfix-content-to-production) so that the latest behavior is reflected for end users.

     Integrate Email Support in Old Self Help
    

The email, once enabled, is an icon inside Self Help. The email icon is automatically displayed when a search term does not return any results. On clicking the **Email** icon, the native email client opens.

![email_support](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/email_support.png)

Use the following steps to integrate email support with Self Help:

1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png)
2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png)

1. Click **Support**. ![support_in_sh_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/support_in_sh_style.png)
2. Select the **Email support** checkbox. ![RB_DB_SH_clickemailsupport](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_clickemailsupport.png)
3. Enter the email address. ![RB_DB_SH_clickemailsupport1](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_clickemailsupport%281%29.png)

          Note:

          

Modify the text to be displayed to end users when there are no results found. ![no_search_result_text](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/no_search_result_text.png)

1. Click **Save**.  

![RB_DB_SH_Clicksavesupport](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_Clicksavesupport.png)