The feedback component of Improved Self Help enables end users to share their thoughts about your help content or the underlying application. Whatfix enables you to integrate feedback received from end users with service desk tools, such as Jira, Zendesk, Freshdesk, ServiceNow, and more. After end users submit feedback, this integration automatically creates a ticket in the service desk tool.
Note:
Integrating feedback with service desk tools is possible using the Integration Hub. For more information on integrating feedback with service desk tools, contact support@whatfix.com.
Requirement
Provide the API token of the service desk tool you want to integrate to the Whatfix Support team.
Benefits of integrating feedback with service desk tools
The integration offers several benefits:
Streamlined issue tracking: Automatic ticket creation ensures that feedback logs and addresses issues without requiring manual effort.
Faster issue resolution: Support teams can quickly act on user concerns, improving response times and overall user experience.
Data-driven insights: Aggregating feedback in service desk tools enables spotting trends, prioritizing common issues, and making informed product or documentation updates.