---
title: "Enable live chat when Self Help search result is empty"
slug: "integrate-livechat-in-self-help"
updated: 2025-11-11T06:17:35Z
published: 2025-11-11T06:17:35Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable live chat when Self Help search result is empty

When an end user is unable to find help content for their issue, Whatfix Self Help can be configured to integrate with your existing live chat application. Once set up, live chat support enables end users to connect directly with your support representatives for further assistance.

The Live chat option automatically appears when a search term does not return any results. End users can click Live chat to seamlessly get redirected to your live chat provider. The chat application opens in a new browser tab.

          Info:

          

Expand the accordion(s) for more details.

     Enable live chat in old Self Help
    
    

**End-user experience:** ![self_help_chat](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/self_help_chat.png)

Use the following steps to integrate live chat in Old Self Help:

1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png)
2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png)

1. Click **Support**. ![support_in_sh_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/support_in_sh_style.png)
2. Select the **Chat support** checkbox. ![RB_DB_SH_supportchat](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_supportchat.png)
3. Enter the URL that your end users can use to access your live chat. ![RB_DB_SH_enterchatsupportsite](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_enterchatsupportsite.png)

          Note:

          

Modify the text to be displayed to end users when there are no results found. ![no_search_result_text](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/no_search_result_text.png)

1. Click **Save**.  

![RB_DB_SH_Clicksavesupport](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_Clicksavesupport.png)

          Info:

          

Ensure that you [push the changes made to Production](/studio/docs/pushing-whatfix-content-to-production) so that the latest behavior reflects for end users.

     Enable live chat in Improved Self Help
    
    

          Info:

          

Improved Self Help is a Beta feature. To enable Improved Self Help on your dashboard, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Enable%20Improved%20Self%20Help&body=Hi%20team%2C%0A%0APlease%20enable%20Improved%20Self%20Help%20for%20our%20Dashboard%0AENT%20ID%3A%0A%0ARegards%2C). Improved Self Help provides an enhanced and revamped end-user experience of the Self Help widget. Once enabled, end users see Improved Self Help instead of the Self Help widget.

**End-user experience:** ![Improved_SH_Chatbot.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Improved_SH_Chatbot.png)

Use the following steps to integrate live chat in Improved Self Help:

1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png)
2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png)

1. Click **Features**. ![Improved_SH_Features.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Improved_SH_Features.png)
2. Select the **Chat support** checkbox. ![SH_Chat_Support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Chat_Support.png)
3. Enter the URL that your end users can use to access your live chat. ![SH_Zendesk_support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Zendesk_support.png)

          Note:

          

Update the text to be displayed to end users when there are no results found. ![SH_Chat_support_message.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Chat_support_message.png)

1. Click **Save**.  

![RB_DB_SH_Clicksavesupport](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_Clicksavesupport.png)

          Info:

          

Ensure that you [push the changes made to Production](/studio/docs/pushing-whatfix-content-to-production) so that the latest changes reflect for end users.