---
title: "Integrate Ticketing in Self Help"
slug: "integrating-ticketing-in-self-help"
updated: 2025-11-11T06:18:22Z
published: 2025-11-11T06:18:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrate Ticketing in Self Help

Whatfix enables you to integrate your existing ticketing platform with Self Help to aid end users when they don't find relevant content inside the widget. Once set up, this feature enables end users to raise tickets to be sent to your support team.

Ticketing, once enabled, is an icon inside Self Help. When end users click the icon, they are taken to another tab where your ticketing platform opens.

          Info:

          

Expand the accordion(s) for more details.

     Enable Ticketing Support in Old Self Help
    
    

**End-user experience:** ![self_help_ticketing](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/self_help_ticketing.png)

Use the following steps to enable Ticketing support in Old Self Help:

1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png)
2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png)

1. Click **Support**. ![support_in_sh_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/support_in_sh_style.png)
2. Select the **Ticketing support** checkbox. ![RB_DB_SH_enableticketing1](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_enableticketing%281%29.png)
3. Enter the URL of the ticketing platform. ![RB_DB_SH_enteremailaddress](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_enteremailaddress.png)

          Note:

          

Modify the text to be displayed to end users when there are no results found. ![no_search_result_text](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/no_search_result_text.png)

1. Click **Save**.  

![RB_DB_SH_Clicksavesupport](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_Clicksavesupport.png)

          Info:

          

Ensure that you [push the changes made to Production](/studio/docs/pushing-whatfix-content-to-production) so that the latest behavior is reflected for end users.

     Enable Ticketing support in Improved Self Help
    
    

**End-user experience:** ![SH_Ticketing_Support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Ticketing_Support.png)

Use the following steps to enable Ticketing Support in Self Help:

1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png)
2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png)

1. Click **Features**. ![SH_Click_Features.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Click_Features%281%29.png)
2. In the **Support** section, select the **Ticketing support** checkbox. ![RB_DB_SH_enableticketing1](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_enableticketing%281%29.png)
3. Enter the URL of the ticketing platform. ![RB_DB_SH_enteremailaddress](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_enteremailaddress.png)

          Note:

          

Modify the text to be displayed to end users when there are no results found. ![SH_Modify_no_results.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Modify_no_results.png)

1. Click **Save**.  

![RB_DB_SH_Clicksavesupport](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_Clicksavesupport.png)

          Info:

          

Ensure that you [push the changes made to Production](/studio/docs/pushing-whatfix-content-to-production) so that the latest behavior is reflected for end users.