Top
Integrating Zendesk Repository
  • 14 Sep 2022
  • 2 Minutes To Read
  • Dark
    Light
  • PDF

Integrating Zendesk Repository

  • Dark
    Light
  • PDF

Whatfix enables you to integrate Zendesk with Whatfix to fetch articles from your Zendesk repository and display them as contextual links in Self Help and Task List widgets. You can either fetch all the content or only the content from particular folders.

Integrating all content from your Zendesk Repository

Use the following steps to integrate all content from your Zendesk Repository,

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. Click Repositories.
    RB_DB_Clickrepo

  3. Click Add Repository.
    RB_DB_CAgg_addrepo

  4. Click the Zendesk tile.
    RB_DB_CAggclickzendesktile

  5. Enter the title, URL of your Repository, specify if the URL is password protected, and then click Next.
    RB_DB_CAgg_entercredszendesk

your title goes here

If the URL is password protected, enter the username and API token, and then click Next.

  1. Select All Content.
    DB_CAgg_clickallcontent.png

  2. After the Crawl Setting is configured, click Integrate.

your title goes here

Once you have created an Integration request, your Repository is listed under Integrated Repositories in the Processing state.

your title goes here
  • Depending on how big your Repository is, the content sync might take between 24 - 78 hours to complete.
  • Once all the content is indexed, you can access them on the Whatfix Dashboard.
    RB_DB_Clickrepo
  • The content fetched can be added to Self Help and Task List widgets in the same way as you would add any other Whatfix content.
  • If you have Smart Context enabled, you must add the global-page tag for the content to reflect in the Self Help widget on your application. For more information, see
    Adding tags to Repository Content.

Integrating specific folders from our Zendesk Repository

Use the following steps to integrate specific folders from your Zendesk Repository,

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. Click Repositories.
    RB_DB_Clickrepo

  3. Click Add Repository.
    RB_DB_CAgg_addrepo

  4. Click the Zendesk tile.
    RB_DB_CAggclickzendesktile

  5. Enter the title, URL of your Repository, specify if the URL is password protected, and then click Next.
    RB_DB_CAgg_entercredszendesk

your title goes here

If the URL is password protected, enter the username and API token, and then click Next.

  1. Select Specific Content.
    DB_CAgg_clickspecificcontent(1)

  2. After the Crawl Setting is configured, click Integrate.

your title goes here

Once you have created an Integration request, your Repository is listed under Integrated Repositories in the Processing state.

your title goes here
  • Depending on how big your Repository is, the content sync might take between 24 - 78 hours to complete.
  • Once all the content is indexed, you can access them on the Whatfix Dashboard.
    RB_DB_Clickrepo
  • The content fetched can be added to Self Help and Task List widgets in the same way as you would add any other Whatfix content.
  • If you have Smart Context enabled, you must add the global-page tag for the content to reflect in the Self Help widget on your application. For more information, see
    Adding tags to Repository Content.

Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.