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Integrate Email Support in Self Help
  • 13 Mar 2023
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Integrate Email Support in Self Help

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Article Summary

The email integration enables your end users to reach out to you through email if they are unable to find what they are looking for in Self Help.

The email, once enabled, is an icon inside the Self Help. The email icon is automatically displayed when your user search does not return any results. On clicking the email icon, the native email client opens.

email_support

Use the following steps to integrate email support with Self Help,

  1. On the Whatfix Guidance dashboard, click Style.
    ia_left%20nav_style

  2. Click Self Help.
    styles_sh.png

  1. Click Support.
    DB_SH_themes_clicksupport

  2. Select the Email support checkbox.
    RB_DB_SH_clickemailsupport

  3. Enter the email address.
    RB_DB_SH_clickemailsupport1

your title goes here

You can also modify the text to be displayed to the end user in the Text section.

  1. Click Save.
    RB_DB_SH_Clicksavesupport

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