---
title: "Launcher is not appearing on the application"
slug: "launcher-is-not-appearing-on-the-application"
updated: 2025-12-16T08:47:37Z
published: 2025-12-16T08:47:37Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Launcher does not appear on the application

## Issue

You have configured Launchers, but they are not appearing on your application.

## Probable Causes

- The Launcher segment is not pushed to Production.
- Launchers might not appear if you've pushed only the content and not the widget.
- Incorrect Visibility Rule conditions have been configured.
- The element the Launcher is trying to attach to might not have fully loaded when Whatfix evaluates the CSS conditions on the page. In this case, the CSS condition added to the Launcher cannot evaluate correctly, preventing the Launcher from appearing.

Info:

Incorrect Visibility Rules that are commonly used:

- **Adding URL Equals instead of Contains:** When you use equals as a condition instead of contains, the Launcher is displayed only when the page's URL exactly matches the provided URL. Even if the page's URL is slightly different, the Launcher is not displayed on the page.  

![clm_visibility rules_contains](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/clm_visibility%20rules_contains.png)
- **Selecting the rule as URL Path and adding the domain name, which is the value for the URL Hostname rule:** When a domain name is added instead of the URL Path, the rule is not evaluated, and the Launcher is not displayed.  

![clm_visibility rules_url path](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/clm_visibility%20rules_url%20path.png)

For more information, see [Visibility and Display Rule conditions.](/studio/docs/visibility-and-display-rule-conditions)

- When you are adding more than one Visibility Rule, ensure that the right operator is used.  

a. Use the **And** operator when the Launcher needs to be shown only if all the conditions are evaluated as true.  

b. Use the **Or** operator when the Launcher needs to be shown if any one of the conditions is evaluated as true.

- The application might contain iframe elements. Whatfix treats each iframe as a separate application. Content might be visible in Preview mode but does not appear in Production if the Whatfix script is not injected into the iframe.

  
       Steps to check if your application contains an iframe
      
      

  1. Open your browser's [**Developer Tools**](https://developer.chrome.com/docs/devtools/open). ![chrome_devtools](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/chrome_devtools.png)
  2. Go to **Inspector Mode**. ![chrome_inspect_mode](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/chrome_inspect_mode.png)
  3. Hover your cursor over different sections of the page. If you see an `<iframe>` tag in the highlighted HTML, it means the application contains an iframe. ![Iframe_element.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Iframe_element.png)

## Suggested Solutions

- Push your Launcher segment from the Ready stage to the Production stage to make it live on the application.
- Ensure that you push the widget first from the **Widgets** section, as this guarantees that the segment and its associated content are simultaneously pushed to Production. For more information on pushing a widget to Production, see [Push Whatfix content and widgets to Production](/studio/docs/pushing-whatfix-content-to-production).
- Use the correct Visibility Rule conditions to show your Launchers. Also, add the right conditions **AND/OR** if you are adding more than one Visibility Rule. **OR** means that any of the conditions, if true, validates the rule. **AND** means both conditions need to be true for the content to display. ![and_or_visibility_rules.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/and_or_visibility_rules.png)
- If the Launcher is not appearing because the page element has not fully loaded when Whatfix evaluates it, use the [Something on the application](/studio/docs/show-content-based-on-something-seen-on-the-app) rule in the Visibility Rules to select an element whose rendering can be reliably detected. This ensures the Launcher appears once the page has loaded.
- To display Launchers inside an iframe, ensure that the Whatfix script is injected into the iframe where the content should appear. For more information, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Need%20assistance%20in%20injecting%20Whatfix%20script%20to%20iframe&body=Team%2C%20kindly%20assist%20in%20injecting%20Whatfix%20script%20to%20the%20iframe.%20%0AThanks).

Note:

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Launcher%20does%20not%20appear%20on%20the%20application&body=Hi%20Team%2C%0AThe%20Launcher%20created%20does%20not%20appear%20on%20the%20application.%20Kindly%20help.%0AENT%20ID%3A%20%0AThanks%20%26%20Regards).

## Related

- [Launcher as a Visibility Rule](/launcher-as-a-visibility-rule.md)