--- title: "Metrics on the Self Help Analytics Dashboard" slug: "metrics-on-the-self-help-analytics-dashboard" updated: 2025-10-09T06:09:59Z published: 2025-10-09T06:09:59Z canonical: "support.whatfix.com/metrics-on-the-self-help-analytics-dashboard" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # Metrics on the Self Help Analytics Dashboard The Self Help Analytics Dashboard has the following five tabs: > [!WARNING] > Note: > > The Dashboard includes analytics for both the [Old](/studio/docs/self-help) and [New](/studio/docs/improved-self-help) Self Help experiences. To access the Self Help Analytics, see [Self Help Analytics - New Guidance Dashboard](/studio/docs/overview-of-the-self-help-analytics-new-guidance-dashboard). - Overview - Successful and Unsuccessful Search - QuickRead - Feedback - Old vs New Self Help ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/New_Analytics_DB_SH.png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) > [!WARNING] > Note: > > Expand the following accordions to know more about each Dashboard. ****Overview**** The Overview dashboard shows the overall end-user engagement with Self Help. It includes metrics such as the number of times end users opened Self Help, the number of Self Help queries served on a daily basis, the number of times end users accessed content from Self Help, and more. The following table shows the metrics available on the Overview Dashboard: | Metric | Description | Image | Event Group | Events Included | Event Filters | User Filters | | --- | --- | --- | --- | --- | --- | --- | | **Self Help Opened** | Displays the total number of times end users opened Self Help. This insight is for both the Old and New Self Help experiences. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(530).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | Self Help Opened | - Clicks on Self Help (New) icon of Pin - Clicks on Explorer icon within the Pin on roll over - Self Help Opened | - Event Type - Event Trigger Location - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | **Self Help queries served per day** | Displays the total number of times user queries are served by Self Help and QuickRead. This insight is for both the Old and New Self Help experiences. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(531).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | Self Help queries served per day | - Self Help Search - QuickRead response - Flow started - IMAGE_START - Video link clicked - Article viewed - Clicks on content within Explorer - Self Help (New) Explorer - Link opened in new format | - Segment Name - Event Type - Event Trigger Location - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | **Content consumed without search** | Displays the total number of times end users directly access content, such as Flows, PDFs, or links, in Self Help without using search. This insight is for both the Old and New Self Help experiences. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(532).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | Content consumed from Self Help | - Flow started - Clicks on content within Explorer - Pdf Viewed - Article viewed - IMAGE_START - Link opened in new format - Video link clicked | - Segment Name - Event Type - Event Trigger Location - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | **Queries with successful search** | Displays the total number of times users get successful search results for their queries in Self Help, excluding QuickRead. This insight is for both the Old and New Self Help experiences. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(533).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | Queries with successful search | - Self Help (New) Explorer - Self Help Search | - Segment Name - Event Type - Event Trigger Location - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | **Queries with successful Quickread response** | Displays the total instances where users receive a successful response from QuickRead. This insight is for both the Old and New Self Help experiences. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(534).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | Queries served by Quickread | QuickRead response | - Search term - Response success - Segment Name - Event Type - Event Trigger Location - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | **Content consumption from Old Self Help** | Displays the total number of times users accessed content, such as Flow, PDF, or link, from the Old Self Help. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(535).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | Content consumed in Self Help | - Flow started - Pdf Viewed - Link opened in new format - Video link clicked - Article viewed - IMAGE_START | - Content Title - Segment Name - Event Type - Event Trigger Location - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | **Content consumption from QuickRead vs Self Help** | Displays a donut chart showing both the percentage and number of content consumed from QuickRead sources versus Self Help. This insight is for both the Old and New Self Help experiences. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(536).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | Quickread Links consumed | QuickRead links consumed | - Segment Name - Content Type - EventType - Event Trigger Location - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | Content consumed from Self Help | - Flow started - Clicks on content within Explorer - Pdf Viewed - Link opened in new format - Video link clicked - Article viewed - IMAGE_START | - Segment Name - EventType - Event Trigger Location - device_browser_version | > [!NOTE] > Info: > > To know more about Event Groups, Event Filters, and User Filters, see the following articles: > > - [Event Grouping](https://support.whatfix.com/product-analytics/docs/event-group) > - [Event Filters](https://support.whatfix.com/product-analytics/docs/event-filters-and-breakdown-in-trend-insights) > - [User Filters](https://support.whatfix.com/product-analytics/docs/user-filters-in-insights) ****Successful and Unsuccessful Search**** The Successful and Unsuccessful Search tab on the Dashboard displays the percentage of successful and unsuccessful searches. It also lists search terms that returned results in Self Help and those that did not. The following table shows the metrics available on the Successful and Unsuccessful Search Dashboard: | Metric | Description | Image | Event Group | Events Included | Event Filters | User Filters | | --- | --- | --- | --- | --- | --- | --- | | **Old Self Help search success rate** | Displays a donut chart showing both the percentage and total number of successful and unsuccessful search results provided by Self Help, excluding QuickRead. This insight is only for the Old Self Help experience. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(538).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | — | Self Help Search | - Search Term - Segment Name - Event Trigger Location - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | **New Self Help search success rate** | Displays the percentage and total number of successful and unsuccessful search results provided by Self Help, excluding QuickRead. This insight is only for the New Self Help experience. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(539).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | Self Help (New) Explorer | — | - Search success - Event Trigger Location - Segment Name - Page url - device_browser_version - Search time - Search term - Search type - Filters | - Device - Location - URL/IP - User - Variables - Uncategorized | | **Old Self Help successful search terms** | Displays the search terms and the number of times successful search results are provided in the Old Self Help, excluding QuickRead. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(540).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | — | Self Help Search | - Search Results - Search Term - Event Trigger Location - Segment Name - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | **Old Self Help unsuccessful search terms** | Displays the search terms and the number of times unsuccessful search results are provided in the Old Self Help, excluding QuickRead. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(552).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | — | Self Help Search | - Search Results - Search Term - Event Trigger Location - Segment Name - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | **New Self Help successful search breakdown** | Displays a table showing the breakdown of successful search terms and search results consumed in the New Self Help. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(541).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | Clicks on content within Explorer | - flow - image - link - pdf - text - video | - Segment Name - Content level - Content Title - Search term - Search Type - Content type - Event Trigger Location - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | **New Self Help unsuccessful search breakdown** | Displays a table showing a breakdown of unsuccessful search experience in New Self Help. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Search.png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | Self Help (New) Explorer | — | - Search success - Event Trigger Location - Segment Name - Page url - device_browser_version - Search time - Search term - Search type - Filters | - Device - Location - URL/IP - User - Variables - Uncategorized | | **Old and New Self Help unsuccessful search feedback** | Displays a table showing a breakdown of feedback for unsuccessful search experience. This insight is for both the Old and New Self Help experiences. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Search_Feedback.png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | — | Self help search feedback | - Search term - Comments - Date - Email | - Device - Location - URL/IP - User - Variables - Uncategorized | > [!NOTE] > Info: > > To know more about Event Groups, Event Filters, and User Filters, see the following articles: > > - [Event Grouping](https://support.whatfix.com/product-analytics/docs/event-group) > - [Event Filters](https://support.whatfix.com/product-analytics/docs/event-filters-and-breakdown-in-trend-insights) > - [User Filters](https://support.whatfix.com/product-analytics/docs/user-filters-in-insights) ****QuickRead**** The QuickRead tab on the Dashboard displays the QuickRead analytics. The following table shows the metrics available on the QuickRead Dashboard: | Metric | Description | Image | Event Group | Events Included | Event Filters | User Filters | | --- | --- | --- | --- | --- | --- | --- | | **Old Self Help QuickRead success rate** | Displays the percentage of successful QuickRead responses compared to instances where no QuickRead response is provided. This insight if only for Old Self Help. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(555).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | QuickRead response | — | - Event Trigger Location - device_browser_version - Search term - Response success - Segment Name - Event trigger page url - Query Type | - Device - Location - URL/IP - User - Variables - Uncategorized | | **New Self Help QuickRead success rate** | Displays the percentage of successful QuickRead responses compared to instances where no QuickRead response is provided in the New Self Help experience. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(556).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | QuickRead response | — | - Segment Name - device_browser_version - Event Trigger Location - Search term - Response success - Event trigger page url - Response success | - Device - Location - URL/IP - User - Variables - Uncategorized | | **Old and New Self Help QuickRead feedback** | Displays the percentage of instances where the end user finds the QuickRead response useful or not useful. This insight is for both the Old and New Self Help experiences. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(557).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | QuickRead feedback | - QuickRead feedback - QuickRead Feedback | - Feedback option - Segment Name - Event Type - Event Trigger Location - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | **Old and New Self Help QuickRead response report** | Displays a report with a breakdown of QuickRead responses shown for end user queries along with other details such as search success and sources shown. This insight is for both Old and New Self Help | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(558).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | QuickRead response report | QuickRead response | - Search term - Response success - Segment Name - Event Type - Event Trigger Location - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | **QuickRead feedback for inaccurate responses** | Displays the feedback from end users when they can’t find what they are looking for on QuickRead. This insight is for New Self Help. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(560).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | QuickRead subject feedback | — | - Feedback text - Segment Name - QuickRead response - Feedback option - page_url - device_browser_version - Search term - Event Trigger Location | - Device - Location - URL/IP - User - Variables - Uncategorized | > [!NOTE] > Info: > > To know more about Event Groups, Event Filters, and User Filters, see the following articles: > > - [Event Grouping](https://support.whatfix.com/product-analytics/docs/event-group) > - [Event Filters](https://support.whatfix.com/product-analytics/docs/event-filters-and-breakdown-in-trend-insights) > - [User Filters](https://support.whatfix.com/product-analytics/docs/user-filters-in-insights) ****Feedback**** The Feedback tab on the Dashboard displays the feedback given by end users when they can’t find what they’re looking for on Self Help (Search feedback) and the feedback given by end users regarding the content on Self Help (End-user feedback). The following table shows the metrics available on the Feedback Dashboard: | Metric | Description | Image | Event Group | Events Included | Event Filters | User Filters | | --- | --- | --- | --- | --- | --- | --- | | #### **End user feedback** | Displays the feedback given by end users on the content on Self Help. This insight is for both Old and New Self Help. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_GA_End_User_Feedback.png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | Self help end user feedback | — | - Description - Attachment - Url - Sender - Category - Date - Segment - Has Attachments | - Device - Location - URL/IP - User - Variables - Uncategorized | > [!WARNING] > Note: > > To filter end-user feedback captured from a specific page, use the following steps: > > 1. Go to the **Feedback** section. > 2. Click the **Menu** icon. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Click_Menu.png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) > 3. Click **Filter**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Click_Filter.png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) > 4. Click **Event** **Filters**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Click_Event_Filters.png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) > 5. Select **Self help end user feedback**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_End_user_feedback.png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) > 6. Select **Url**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Click_Url.png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) > 7. Select the URLs and click **Apply**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Click_Apply.png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) > > > > Feedback for the selected page(s) or URL(s) appears. A single user might submit feedback multiple times on a page or across different pages, so the results show all feedback and do not represent unique views. > [!NOTE] > Info: > > To know more about Event Groups, Event Filters, and User Filters, see the following articles: > > - [Event Grouping](https://support.whatfix.com/product-analytics/docs/event-group) > - [Event Filters](https://support.whatfix.com/product-analytics/docs/event-filters-and-breakdown-in-trend-insights) > - [User Filters](https://support.whatfix.com/product-analytics/docs/user-filters-in-insights) ****Old vs New Self Help**** The Old vs New Self Help Dashboard displays the overall end-user engagement with both the Old and New Self Help. It includes metrics such as the number of times end users opened Self Help, the number of Self Help queries served on a daily basis, the number of times end users accessed content from Self Help, and more. The following table shows the metrics available on the Old vs New Self Help Dashboard: | Metric | Description | Image | Event Group | Events Included | Event Filters | User Filters | | --- | --- | --- | --- | --- | --- | --- | | **Old and New Self Help opened by unique users per day** | Displays the total number of unique users opening the Old and New Self Help experiences daily, providing a comparison of end-user engagement for both. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(561).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | New Self Help opened | - Clicks on Self Help (New) icon of Pin - Clicks on Explorer icon within the Pin on roll over | - Page url - Event Type - Event Trigger Location - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | Old Self Help opened | Self Help Opened | - Segment Name - Event Type - Event Trigger Location - device_browser_version | | **Old and New Self Help searches by unique users per day** | Displays the total number of unique users searching in the Old and New Self Help experiences daily, providing a comparison of end-user engagement for both. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Old_New_SH_searches(2).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | New Self Help searches | Self Help (New) Explorer | - Search term - Search type - Segment Name - Search success - Filters - Page url - Search time - Event Type - Event Trigger Location - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | Old Self Help searches | Self Help Search | - Segment Name - Search Results - Event Type - Event Trigger Location - device_browser_version - Search Term | | **Old and New Self Help content consumed by unique users per day** | Displays the total number of unique users consuming content in the Old and New Self Help experiences daily, providing a comparison of end-user engagement for both. | ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Old_New_SH_Content_consumed(1).png?sv=2026-02-06&spr=https&st=2026-10-17T06%3A30%3A51Z&se=2026-10-17T07%3A30%3A51Z&sr=c&sp=r&sig=ukRQRaxzO8Sjv3TK9y2CEVWkj9bojrNgY0z2oQn0QqM%3D) | Old Self Help content consumed | - Pdf Viewed - Article Viewed - Flow started - Link opened in new format - Video link clicked - IMAGE_START | - Content Title - Segment Name - Event Type - Event Trigger Location - device_browser_version | - Device - Location - URL/IP - User - Variables - Uncategorized | | New Self Help content consumed | Clicks on content within Explorer | - Search term - Segment Name - Content Title - Content level - Event Type - Event Trigger Location - device_browser_version - Content type - Search Type | > [!NOTE] > Info: > > To know more about Event Groups, Event Filters, and User Filters, see the following articles: > > - [Event Grouping](https://support.whatfix.com/product-analytics/docs/event-group) > - [Event Filters](https://support.whatfix.com/product-analytics/docs/event-filters-and-breakdown-in-trend-insights) > - [User Filters](https://support.whatfix.com/product-analytics/docs/user-filters-in-insights) --- > [!WARNING] > Note: > > By default, only data from the Production stage is shown. If you want to get data from other stages, you need to configure them on your Whatfix Dashboard. For more information, see [Get Analytics Data across CLM Stages](/docs/get-analytics-data-across-clm-stages). Once you’ve configured the stages in Settings, see [How do I get analytics data across CLM stages in the New Guidance Analytics Dashboard experience?](/studio/docs/how-do-i-get-analytics-data-across-clm-stages-in-the-new-guidance-analytics-dashboard-experience) to know how to get the data across stages in the new experience.