---
title: "New Content Notification in Self Help"
slug: "new-content-notification-in-self-help"
updated: 2025-01-16T14:56:20Z
published: 2025-01-16T14:56:20Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# New Content Notification in Self Help

Info

          

- New Content Notification is a Beta feature. To enable this feature, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Enable%20New%20Content%20Notification&Body=Hello%20Team%2C%0A%0APlease%20enable%20New%20Content%20Notification%20for%20my%20account.%0A%0AThanks%20and%20regards.).
- The New Content Notification is not supported in the **Improved Self Help** widget.

Whether it's a new Flow or a crucial repository link, content creators rely on Self Help to make it as accessible to end users as possible. Self Help segments are regularly updated with new Whatfix content. To ensure end users are aware of these additions, the **New Content Notification** feature in Self Help marks content newly added to the [default listing](/studio/docs/what-is-self-help#for-end-users) of a Self Help segment with a **NEW** label.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/new_content_notif%281%29.gif)
  

---

## How does New Content Notification work?

New Content Notification works at the segment level, that is, content newly added to a segment is labeled **NEW** only in that segment.

It is also user-specific. Content in a segment is considered new for a particular end user if it has never been part of the segment's [default listing](/studio/docs/what-is-self-help#for-end-users) before their last login. [Personalized content](/studio/docs/personalizing-content-in-self-help) can also be new.

For a specific end user, new content is marked with a **NEW** label in the Self Help widget until one of the following occurs:

- The end user clicks the content marked with the **NEW** label.
- More than 7 days have passed since the content was labeled **NEW** for that end user. You can configure this duration by contacting [support@whatfix.com](mailto:support@whatfix.com?subject=Configure%20the%20duration%20of%20the%20NEW%20label%20in%20Self%20Help&body=Hello%20team%2C%0A%0APlease%20change%20the%20duration%20of%20the%20NEW%20label%20that%20appears%20on%20new%20content%20in%20the%20Self%20Help%20widget.%0A%0ADuration%3A%0AENT%20ID%3A%0A%0ARegards%2C%0A).

The **NEW** label also appears on [groups](/studio/docs/content-grouping-in-self-help) that contain new content.

![new_label_group.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/new_label_group.png)

          your title goes here

          

- Content is not considered new when an end user accesses the Self Help widget for the first time. **NEW** labels are shown to the end user for new content added thereafter.
- New [versions of content](/studio/docs/content-versioning) are not considered new content.
- Updating the [Search Scope](/studio/docs/restrict-self-help-search-results-using-tags) of a segment does not affect New Content Notification.