---
title: "Pop-up Images or Videos don't appear to end users"
slug: "pop-up-imagesvideos-not-appearing-to-end-users"
updated: 2026-08-06T14:10:22Z
published: 2026-08-06T14:10:22Z
canonical: "support.whatfix.com/pop-up-imagesvideos-not-appearing-to-end-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pop-up Images/Videos do not appear to end users

## Issue

The images and videos attached to Pop-ups seem to break when displayed to end users.

## Probable Cause

One of the reasons why images or videos do not appear is if the Pop-up is shown on a secure webpage **(https)** and the image or video is hosted on a non-secure website **(http)**.

## Suggested Solution

Make sure the image or video is hosted on a secure media sharing website. Secure sites can be validated by ensuring the embedded URL of the image or video starts with **https**.

Note:

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Pop-up%20images/videos%20do%20not%20appear%20to%20end-users&Body=Hello%20Team%2C%0A%0APop-up%20images/videos%20do%20not%20appear%20to%20end-users.%20Kindly%20provide%20assistance.%20%0A%0AMore%20information%3A%20%0A%0AThanks%20and%20regards.).

## Related

- [Pop-ups](/pop-ups.md)