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To access Pop-up analytics,
1.Navigate to the Whatfix Dashboard.
2. In the left panel, click Analytics.
3. Click Pop-Up.
You can use the Filter option to narrow down the reports to a specific domain. See, Analytics Filters- Domain Filter.
The Pop-up Analytics displays the following information.
|No. of Times Shown||The number of times pop-up was shown to the end users.
If users click the Skip button on the Pop-up then it is considered as only shown.
|No. of Time Engaged (Flow/URL)||The number of times users interacted with the pop-up by clicking the buttons (except Skip), link, close icon, sliding through the slides in the carousel, etc.
If the Pop-up doesn’t have a close icon or buttons then No. of Time Engaged (Flow/URL) value is equal to No. of Times Shown.
|Creation Date||Pop-up creation date.|
In the pie chart below, you can see the graphical view of how users are interacting with the respective Pop-up. Select the desired Pop-up from the drop-down menu.
- Pop-ups engaged - The number of times users interacted with the pop-up by clicking the buttons (except Skip), link, close icon, sliding through the slides in the carousel, etc.
- Pop-ups skipped - The number of times users ignore reading the pop-up content by clicking the close icon or Skip button.
- Live Date - The date the Pop-up was published