Pop-up not displaying

Causes:

A Pop-up may not display if:

• The visibility rules aren't set correctly.
• Pop-up may have expired.
• Pop-up is not yet published.
• Pop-up is restricted to certain user roles.
• The Pop-up may have a conflict with another pop-up with the same visibility rules.

Solutions:

• Check if the segment for the pop-up is active. 
  
• The pop-up could have expired or set not to appear on specific dates. Check the Visibility Rules for When the pop-up must appear, i.e., date and occurrence count. 
  
• Make sure the pop-up is live either by clicking the Push to Production button or updating the extensions.
• Check whether user roles are used to configure the pop-up visibility rules. If so, make sure the appropriate user roles are added.
• Make sure you don't have two pop-ups with the same visibility rules, Whatfix permits only one pop-up to be displayed on a page at a time.

• Check if the Don't show again Option is enabled. Enabling this option gives the end-user the option to disable the pop-up.