Q2 2020 R2 Release
- 3 Minutes To Read
Last updated: 8 July, 2020
- Update extensions in minutes using Whatfix Store
- Control Whatfix end-user feature updates
- Personalize user experience using Whatfix Integration Hub
- Find the number of users engaging with your Whatfix Widgets
- Change themes, font size, etc. at Flow level
- Use Spotlight at Flow step level
- Chatbot integration
- UI Changes on the Whatfix Dashboard
No more waiting for days for the Chrome Web Store to update your Chrome or Edge browser extensions. The new Whatfix Store, Whatfix's own self hosted repository for Chrome and Edge (Chromium) extensions reduces the time to update content to a few minutes as opposed to several hours to days it takes when using the Chrome Store.
The Whatfix Store is designed to minimize bottlenecks and reduce update time. The extension generated using the Whatfix Store can be used on both Google Chrome and Edge (Chromium) browsers. For more information, see Setting up Whatfix Store Extension
Enterprise Product Managers (or Software Admins) can test new features before deployment and can choose whether to deploy those features and when. For example, let's consider the back button in tooltips feature which was released a few months ago. Before Whatfix was auto-upgraded, you'd have had an option to review the feature, see how it impacts your end-users and then decide if you wanted to upgrade immediately or later. A feature that impacts only content creation, continues to get rolled out automatically to all users.
You get a notification whenever there’s a new update available. You can either choose to upgrade immediately or at a later time. See, Whatfix Versioning.
Whatfix’s Open Ecosystem Platform enables you to integrate and exchange Whatfix content and data across multiple third-party applications.
Integration Hub connects Whatfix with other out-of-the-box applications and automates repetitive tasks in the background.
Whatfix now supports out-of-the-box integration with,
- Survey Monkey
- Google Sheets
For example, if you were to integrate with Confluence, every time you create a Whatfix Flow, Whatfix automatically creates the same content as pages in your Confluence.
For more examples and use cases, see, Integration Hub.
Whatfix Analytics now displays the number of end-users to whom Whatfix Widgets were displayed and the number of end-users who actually clicked and engaged with the Widgets.
Using this information you can make changes to the Widgets like changing its position, color, animation effects, etc. to increase the engagement rate. See, Analytics Dashboard.
Flows can now be configured and customized at an individual Flow level, without coding. You can customize—theme, text, buttons, font, the color of tooltips, end message, etc., for each Flow. See, Customizing Flows.
You can now configure the Spotlight feature to appear at chosen steps rather than the entire Flow. This can be configured in Whatfix Editor or the Dashboard. See, Enabling Spotlight Feature.
You can now integrate your favourite chatbot service with Whatfix where your end-users can interact with the bot in a conversational manner to get information and complete tasks. Any kind of chatbot conversation that your users can engage with, can be built without any coding. See, Chatbot support.
Several small improvements have been made to the user interface on the Dashboard.
The bell icon has also been removed. It is being repurposed and will come back in a different avatar!