---
title: "Repository content not showing in Self Help"
slug: "repository-content-not-showing-in-self-help"
tags: ["Confluence", "Freshdesk", "Freshservice ", "Integration not working", "Not showing repository links", "onedrive", "Salesforce", "Servicenoe", "Sharefile", "sharepoint", "Zendesk"]
updated: 2024-11-11T09:35:27Z
published: 2024-11-11T09:35:27Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Repository content does not show in the Self Help search results

## Issue
You have integrated your content repository with Self Help but some content is not appearing when you search for it.

## Probable Causes
Repository content may not be displayed in Self Help if,
* New content has been added to the repository since the last content sync, and the content has not been synced again since the update.
:::(Warning) (your title goes here)
Whenever you update your repository, you must sync it with Whatfix so that the Whatfix crawler fetches and indexes the content updates. Without syncing the repository with Whatfix, the updated content won't appear in Self Help. 
:::

* The content on your repository link's page exceeds 10 MB. While we create repository links for pages whose content exceeds 10 MB, their content is not crawled. This means that search queries using keywords from the page's content will not retrieve the repository link.

* The repository content does not have the relevant tags.

<section class="internal-notes" data-permitted-all-team-members="false" data-permitted-reader-groups="09a62ffb-e327-4e94-af93-e8f94ad27f84" data-permitted-security-groups="">
<div class="title fr-deletable"> Debug: </div>
<div class="content fr-inner">  
    
Ensure that your repository contains a tag or combination of tags that are present on the page. To check which tags are loading on a particular page, use Whatfix's debugging commands in your browser's Developer Tools. For more information, click the following accordion:

<div class="accordion">
<div class="accordion-toggle"> Identify tags loaded on a page </div>
<div class="accordion-content">

{{snippet.identify_tags}}
    
</div>
    </div>
    </div>
</section>

:::(Warning) (your title goes here)
* Tags enable you to organize and display your content contextually. You can also add content to your Self Help segment using tags. 
* If you have added content using tags, then only the content with the selected tag appears inside Self Help. Thus, when integrating your repository for the first time, if you fail to add relevant tags it may cause the repository content that does not have the same tags to not show in the segment.
:::

## Suggested Solutions
* Try syncing your Repository again. For more information, see [Integrate my Content Repository with Whatfix](/studio/docs/integrate-your-content-repository-with-whatfix){target="_blank"}.
![RB_DB_CR_syncnow](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_CR_syncnow.png){height="" width="500"}

* Search for your repository link by its title. 

* Check if the relevant tags have been added to the content. Adding tags is a one-time task. For more information, see [Add Tags to Content](/studio/docs/add-tags-to-content){target="_blank"}.
![RB_DB_SH_addtags](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_addtags.png){height="" width="500"}


::: (Warning) (your title goes here)
If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Repository%20content%20does%20not%20show%20in%20Self%20Help&Body=Hello%20Team%2C%0A%0ARepository%20content%20does%20not%20show%20in%20Self%20Help.%20Kindly%20provide%20assistance.%0A%0AMore%20information%3A%20%0A%0AThanks%20and%20regards.){target="_blank"}.
:::