---
title: "Search Scope of a Self Help segment"
slug: "restrict-self-help-search-results-using-tags"
updated: 2026-08-13T06:16:11Z
published: 2026-08-13T06:16:11Z
canonical: "support.whatfix.com/restrict-self-help-search-results-using-tags"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Search Scope of a Self Help segment

The **Search Scope** of a Self Help segment determines what content appears in the search results of the segment.

> [!NOTE]
> Info:
> 
> The search results can include the following content types:
> 
> - Flows
> - Links
> - Repository Links
> - Images
> - PDFs
> - Videos
> - Articles

Choose between two configuration options for the Search Scope of a particular Self Help segment:

- **All Flows**: The search results include all content in Production. This option is selected by default.
- **Tags:** With the Tags option, you provide a **tag condition**, that is, a combination of [Tags](/studio/docs/what-are-tags) joined by the **AND**/**OR** operators. All content in Production that satisfies the tag condition appears in the search results of the segment. For more information on how conditions work, see [How to use AND and OR conditions inside widget segments](/studio/docs/how-to-use-and-and-or-conditions-inside-widget-segments).

> [!WARNING]
> Note:
> 
> The content displayed to an end user also depends on the following:
> 
> - **Page tags**: Content tagged with page tags appears only in the search results on the pages defined by those tags.
> - **Role tags**: Content tagged with role tags appears only to end users with the correct role.
> - **Auto tags**: When [Smart Context](/studio/docs/smart-context) is enabled, content tagged with an auto tag only shows in the search results on pages defined by the auto tag.
> 
> To configure Self Help's search to not consider Smart Context, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Disable%20Smart%20Context%20in%20Self%20Help%20search&body=Hi%20team%2C%0A%0APlease%20disable%20Smart%20Context%20in%20Self%20Help's%20search.%0AENT%20ID%3A%20%0A%0ARegards%2C%0A).

![Search_Scope.gif](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Search_Scope.gif)

---

## Configure the Search Scope of a segment

Use the following steps to configure the Search Scope of a segment:

1. On the Whatfix Guidance dashboard, click **Widgets**. ![db_widgets.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/db_widgets.png)
2. Click **Self Help**. ![db_widgets_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/db_widgets_sh.png)

1. Click the **Edit** icon on the Self Help segment for which you want to edit the Search Scope. ![DB_Click_Edit_SH.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_Click_Edit_SH.png)
2. Under **Set Rules**, click **Search Scope**. ![click_search_scope.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_search_scope.png)

**Set the Search Scope to **All flows****

Choose the **All flows** option. This option is selected by default.

![DB_Select_AllFlows.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_Select_AllFlows.png)

**Set the Search Scope using **Tags****

  1. Choose the **Tags** option. ![DB_Select_Tags.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_Select_Tags.png)
  2. Click **+** to add a Tag to your Tag condition. ![DB_All_Tags.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_All_Tags.png)
  3. Type in the required Tag or select it from the dropdown. ![DB_Select_Tag.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_Select_Tag.png)
  4. Add any additional Tags required and select either the **AND** or **OR** operators to join them. ![DB_And_Operator.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_And_Operator.png)
3. Click **Save**. ![sh_save.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_save%281%29.png)

> [!WARNING]
> Note:
> 
> You must [push your Self Help segment to Production](/studio/docs/pushing-whatfix-content-to-production) for the Search Scope to be updated for your end users.