---
title: "Search Scope of a Self Help segment"
slug: "restrict-self-help-search-results-using-tags"
updated: 2025-04-23T03:34:55Z
published: 2025-04-23T03:34:55Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Search Scope of a Self Help segment

The **Search Scope** of a Self Help segment determines what content appears in the search results of the segment. 

:::(Info) (Info:)
The search results can include the following content types: 
* Flows
* Links
* Repository Links
* Images
* PDFs
* Videos
* Articles
:::

Choose between two configuration options for the Search Scope of a particular Self Help segment:

* **All Flows**: The search results include all content in Production. This option is selected by default.
* **Tags:** With the Tags option, you provide a **tag condition**, that is, a combination of [Tags](/studio/docs/what-are-tags){target=`_blank`} joined by the **AND**/**OR** operators. All content in Production that satisfies the tag condition appears in the search results of the segment.
For more information on how conditions work, see [How to use AND and OR conditions inside widget segments](/studio/docs/how-to-use-and-and-or-conditions-inside-widget-segments){target=`_blank`}.

:::(Warning) (Note:)
The content displayed to an end user also depends on the following:
* **Page tags**: Content tagged with page tags appears only in the search results on the pages defined by those tags.
* **Role tags**: Content tagged with role tags appears only to end users with the correct role.
* **Auto tags**: When [Smart Context](/studio/docs/smart-context){target=`_blank`} is enabled, content tagged with an auto tag only shows in the search results on pages defined by the auto tag. 

To configure Self Help's search to not consider Smart Context, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Disable%20Smart%20Context%20in%20Self%20Help%20search&body=Hi%20team%2C%0A%0APlease%20disable%20Smart%20Context%20in%20Self%20Help's%20search.%0AENT%20ID%3A%20%0A%0ARegards%2C%0A){target=`_blank`}.
:::

  <div class="borderthick">

  ![Search_Scope.gif](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Search_Scope.gif) </div>

***

## Configure the Search Scope of a segment

Use the following steps to configure the Search Scope of a segment:

{{snippet.click_widget_sh}}

3. Click the **Edit** icon on the Self Help segment for which you want to edit the Search Scope.
![DB_Click_Edit_SH.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_Click_Edit_SH.png){height="" width="500"}

4. Under **Set Rules**, click **Search Scope**.
![click_search_scope.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_search_scope.png){height="" width="500"}

    <details>
        <summary>Set the Search Scope to <strong>All flows</strong></summary>
        Choose the <strong>All flows</strong> option. This option is selected by default.

    <img src="https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_Select_AllFlows.png" width=500>

    </details>

    <details>
        <summary>Set the Search Scope using <strong>Tags</strong></summary>
        <ol>
            <li>Choose the <strong>Tags</strong> option. <br>
    <img src="https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_Select_Tags.png" width=500>
    </li>  
            <li>Click <strong>+</strong> to add a Tag to your Tag condition. <br>
    <img src="https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_All_Tags.png" width=500>
    <br>
            </li> 
    <li>
    Type in the required Tag or select it from the dropdown. 
    <br>
    <img src="https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_Select_Tag.png" width=500>
    </li>  
    <li>
        Add any additional Tags required and select either the <strong>AND</strong> or <strong>OR</strong> operators to join them.
    <br>
    <img src="https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_And_Operator.png" width=500>
    </li>  
        </ol>
    </details>

4. Click **Save**.
![sh_save.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_save%281%29.png){height="" width="500"}

    :::(Warning) (Note:)
    You must [push your Self Help segment to Production](/studio/docs/pushing-whatfix-content-to-production){target=`_blank`} for the Search Scope to be updated for your end users.
    :::