---
title: "Salesforce Einstein (Tableau CRM) Integration"
slug: "salesforce-einstein-tableau-crm-integration"
updated: 2024-06-07T10:12:47Z
published: 2024-06-07T10:12:47Z
canonical: "support.whatfix.com/salesforce-einstein-tableau-crm-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Salesforce Einstein (Tableau CRM) Integration

* [Overview](#overview)
* [Use cases](#usecase)

## <a name="overview"></a>Overview

Whatfix and Salesforce Einstein integration enables you to push Whatfix Analytics data to Salesforce Einstein in the form of a dataset. This dataset can be further used to create a custom dashboard in the Salesforce app.
![salesforce-einstein](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/salesforce-einstein.png){height="" width=""}

:::(Warning) (your title goes here)
Integrating Whatfix and Salesforce Einstein requires backend configuration that can only be done by Whatfix. Contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Integrate%20Whatfix%20and%20Salesforce%20Einstein%20for%20my%20account&Body=Hello%20Team%2C%0A%0AKindly%20provide%20assistance%20to%20integrate%20Whatfix%20and%20Salesforce%20Einstein%20for%20my%20account.%0A%0AMore%20information%3A%0A%0AThanks%20and%20regards.){target="_blank"} to set up the integration.
:::

* * *

## <a name="usecase"></a> Use cases

* Track the usage and completion of tasks by your users and create a report on the Salesforce dashboard.
* Track how new users are completing the onboarding tasks in the Task List and map the support tickets created by them.
* Check the usage of new features and their adoption rates right from the Salesforce dashboard.
* Check the usage of searches for users with less than 6 NPS score and get all unsuccessful search terms to map the knowledge gaps selectively.

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